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- Tasks: Monitor recycling and waste services, resolve issues, and support community involvement.
- Company: Join a dedicated Environmental Services team making a difference in your borough.
- Benefits: Enjoy 32 days leave, flexible working, and a generous pension scheme.
- Why this job: Be part of creating cleaner, greener neighbourhoods while developing your skills.
- Qualifications: Understanding of environmental services and strong communication skills required.
- Other info: Great career growth opportunities in a supportive and dynamic environment.
The predicted salary is between 32962 - 36791 £ per year.
Job description
We have an exciting opportunity for an Environmental Services Monitoring Officer to join us!
Previous applicants need not re‑apply.
This is a full‑time, permanent role based out and about in the borough with hybrid working, and a salary of £32,962 – £36,791 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Environmental Services Monitoring Officer to join our Environmental Services team.
The Role:
This role will report into the Waste & Cleansing Contracts Manager and will carry out the day to day monitoring of the council’s recycling, waste and cleansing service contracts for an allocated geographical area and liaise with contractors to resolve issues.
Your role will involve:
- Identifying service failures and issues and taking appropriate action.
- Investigating and responding to service delivery complaints and resolving or escalating as required.
- Ensuring performance data is recorded to support decision‑making and contract management.
- Assisting in the monitoring of leisure and grounds maintenance contracts.
- Providing administration and data support for contracts and projects.
- Providing advice and information to any local groups, individuals, council officers and members, landowners and other organisations.
- Supporting activity to increase the involvement of residents, schools and community groups in looking after their areas so that cleaner and greener neighbourhoods are self‑sustaining.
What we are looking for:
- A good understanding of environmental services, including recycling and waste management.
- Ability to deal with difficult situations calmly and effectively.
- Experience of working with suppliers monitoring the effectiveness of contracts.
- The ability to work with minimal supervision in a busy environment whilst prioritising and organising a varying workload.
- Experience of investigating and responding to complaints and service requests.
- Excellent communication skills, in person and in writing.
What we offer:
- 32 days annual leave
- Flexible working including a hybrid working pattern for a better work‑life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: Week beginning 12th January 2026
If you wish to discuss this position informally, please contact Anna Humphries, Waste & Cleansing Contracts Manager on anna.humphries@rbwm.gov.uk
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Environmental Services Monitoring Officer employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Environmental Services Monitoring Officer
✨Tip Number 1
Get to know the company and its values! Before you step into that interview, do a bit of homework on their environmental initiatives. This shows you're genuinely interested and can help you connect your experience with what they care about.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to environmental services and think about how your past experiences align with the role. We all know interviews can be nerve-wracking, so being prepared will help you feel more confident.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples where you've dealt with service failures or complaints. Highlighting your ability to handle tough situations calmly will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to ask questions! At the end of the interview, have a couple of thoughtful questions ready about the team or projects. This not only shows your interest but also helps you gauge if this is the right fit for you. And remember, apply through our website for a smoother process!
We think you need these skills to ace Environmental Services Monitoring Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Environmental Services Monitoring Officer role. Highlight your experience in environmental services, recycling, and waste management to show us you’re the right fit!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t forget to demonstrate your writing skills in your application. Use clear and concise language, and make sure to proofread for any typos or errors before hitting send.
Highlight Problem-Solving Experience: We want to see how you handle difficult situations! Share examples of when you've successfully resolved complaints or service delivery issues in your previous roles. This will show us you can keep calm under pressure.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Environmental Services
Make sure you brush up on your knowledge of environmental services, especially recycling and waste management. Familiarise yourself with current trends and challenges in the sector, as this will show your enthusiasm and understanding during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle difficult situations or service failures. Think of specific examples from your past experiences where you successfully resolved issues or complaints, and be ready to discuss them in detail.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare a few questions to ask the interviewer, demonstrating your interest in the role and the organisation.
✨Highlight Your Organisational Skills
This position requires the ability to manage a varying workload with minimal supervision. Be prepared to discuss how you prioritise tasks and stay organised, perhaps by sharing tools or methods you use to keep track of your responsibilities.