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- Tasks: Support the corporate website and CRM systems while learning new tech.
- Company: Join a welcoming team focused on IT and digital strategy.
- Benefits: Enjoy 32 days leave, hybrid working, and a generous pension scheme.
- Why this job: Be part of a dynamic team improving user experience and making an impact.
- Qualifications: Strong problem-solving skills and ability to collaborate effectively.
- Other info: Informal discussions available with the Senior Digital Development Officer.
The predicted salary is between 28193 - 32104 £ per year.
We have an exciting opportunity for a Digital Support Officer to join us!
This is a full-time, permanent, Grade 5 role with hybrid working, and a salary of £28,193 – £32,104 per annum.
The Role:
As a Digital Support Officer, you will report to our Senior Digital Development Officer. You will be responsible for supporting the corporate website, case management and webform systems.
You will have the opportunity to learn new technologies that support the IT and digital strategy while working with a welcoming and encouraging team.
Your role will involve:
- Providing support for the CMS (website) and CRM systems and the Senior Digital Development Officer in delivering efficient and effective services to a diverse range of customers.
- Actively promote the website as an accessible and user-friendly self-service portal for internal and external customers.
- Work closely with services to plan and execute upgrades and system developments. Assist the Senior Digital Development Officers during the implementation phase to ensure smooth transitions.
- Collaborate closely with service teams to identify areas for improving website functionality.
What we are looking for:
- Process mapping and problem solving.
- Strong interpersonal skills with the ability to collaborate with others to deliver solutions.
- Good Stakeholder management skills.
- Able to prioritise work effectively to meet demand.
What we offer:
- 32 days annual leave.
- Flexible working patterns including hybrid working for a better work-life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
Interview dates:W/C 6 October 2025.
If you wish to discuss this position informally, please contact Eleanor Nicholson, Senior Digital Development Officer oneleanor.nicholson@rbwm.gov.uk.
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Digital Support Officer employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Support Officer
✨Tip Number 1
Familiarise yourself with the content management systems (CMS) and customer relationship management (CRM) tools that are commonly used in digital support roles. This knowledge will not only help you understand the technical requirements of the job but also demonstrate your proactive approach during discussions.
✨Tip Number 2
Network with current or former Digital Support Officers, especially those who have worked in similar environments. They can provide valuable insights into the role and may even share tips on how to stand out during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully collaborated with teams in the past. Highlighting your interpersonal skills and ability to manage stakeholders effectively will be crucial in showcasing your fit for this role.
✨Tip Number 4
Stay updated on the latest trends in digital support and web accessibility. Being knowledgeable about current best practices will not only impress your interviewers but also show your commitment to improving user experience on the corporate website.
We think you need these skills to ace Digital Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Digital Support Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Skills: Emphasise your process mapping, problem-solving abilities, and interpersonal skills in your CV and cover letter. Provide specific examples of how you've collaborated with teams or improved systems in previous roles.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of their digital strategy and how you can contribute to enhancing their website and CRM systems.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Digital Support Officer. Familiarise yourself with terms like CMS, CRM, and webform systems, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully solved problems in previous roles. The company is looking for someone with strong process mapping and problem-solving abilities, so be ready to discuss specific situations where you made a positive impact.
✨Highlight Interpersonal Skills
Since the role involves collaboration with various teams, be prepared to demonstrate your interpersonal skills. Share experiences where you worked effectively with others to deliver solutions, as this will show that you can thrive in a team environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could include inquiries about the technologies you'll be working with or how the team measures success. It shows your genuine interest in the role and helps you assess if it's the right fit for you.
