At a Glance
- Tasks: Assess crisis payments and housing support to help those in need.
- Company: Join the Royal Borough of Windsor and Maidenhead, a dynamic local authority.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Knowledge of welfare benefits and excellent communication skills required.
The predicted salary is between 30193 - 34104 € per year.
We have an exciting opportunity for a Crisis Resilience Fund Officer to join the Royal Borough of Windsor and Maidenhead (RBWM). This is a full‑time, permanent role with hybrid working and a salary of £30,193 to £34,104 per annum. RBWM is a unitary authority in Berkshire, known for its exceptional team and innovative services. It offers a unique environment with proximity to London, expanding business sectors, and significant cultural and tourism attractions.
As a new member of the Benefits Team, you will assess the Crisis Resilience Fund (CRF), including crisis payments and housing payments. You will ensure timely, consistent, and person‑centred service while safeguarding the Council’s financial interests.
Responsibilities:
- Accurate and prompt decision making in the assessment of claims for CRF payments in accordance with relevant guidance and legislation.
- Identify the most appropriate support and wrap‑around services to assist with financial resilience.
- Maintain sound knowledge of the CRF scheme, Council Tax, Housing Benefit, and wider welfare benefit legislation.
- Monitor and recover overpayments, and identify potential fraud.
- Deal with customer enquiries face‑to‑face and by phone, meeting the commitment to high customer care.
- Assist with the completion of DWP MI returns.
Qualifications:
- Sound knowledge of Council Tax, Housing Benefit, Pension Service, DWP, Universal Credit, and current welfare benefit legislation.
- Excellent communication skills, both oral and written, handling sensitive situations calmly and professionally.
- Ability to prioritise work and meet deadlines in a pressured environment.
- Flexibility in working, including proven experience of home visiting and possession of a clean driving licence.
- Proven track record of resolving customer issues, being proactive, and acting with honesty and integrity.
Benefits:
- 32 days annual leave pro rata
- Flexible working, including hybrid patterns
- Generous Local Government Pension scheme with life cover (3× annual salary) and an Additional Voluntary Contribution scheme
- Free employee parking close to the office
- Give As You Earn scheme
- Instant Reward Scheme to recognise and reward innovative achievement
- Employee Assistance Programme providing counselling, advice, and information
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals
Equal Opportunities:
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all its operations. As an equal opportunities employer, we encourage applications from diverse candidates.
Crisis Resilience Fund Officer employer: Royal Borough of Windsor and Maidenhead
The Royal Borough of Windsor and Maidenhead (RBWM) is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture, flexible hybrid working options, and a generous benefits package including 32 days of annual leave and a robust pension scheme, RBWM fosters an inclusive environment where creativity and innovation thrive. Located near London, employees enjoy access to vibrant cultural and tourism attractions while making a meaningful impact in the community through their roles.
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Crisis Resilience Fund Officer
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to RBWM. A friendly chat can open doors and give you insights that might just land you the job.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the Crisis Resilience Fund and related legislation. The more you know, the more confident you'll feel when discussing how you can contribute.
✨Tip Number 3
Show off your communication skills! Practice answering common interview questions clearly and calmly. Remember, they want to see how you handle sensitive situations, so be ready to demonstrate your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Crisis Resilience Fund Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Crisis Resilience Fund Officer role. Highlight your relevant experience with Council Tax, Housing Benefit, and any customer service roles you've had. We want to see how you fit into our team!
Showcase Your Communication Skills:Since excellent communication is key for this role, give examples of how you've handled sensitive situations in the past. Whether it's through written or verbal communication, let us know how you keep things professional and calm.
Demonstrate Your Problem-Solving Abilities:We love proactive problem solvers! Share specific instances where you've resolved customer issues or identified potential fraud. This will show us that you can think on your feet and act with integrity.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know Your Stuff
Make sure you brush up on your knowledge of Council Tax, Housing Benefit, and the Crisis Resilience Fund. Familiarise yourself with relevant legislation and guidance so you can confidently discuss how it applies to the role.
✨Showcase Your Communication Skills
Since this role involves dealing with sensitive situations, practice articulating your thoughts clearly and calmly. Prepare examples of how you've handled customer enquiries or resolved issues in the past to demonstrate your excellent communication skills.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've had to make quick decisions or prioritise tasks under pressure. Be ready to share these examples during the interview to show that you can handle the demands of the role effectively.
✨Emphasise Your Flexibility
Highlight your adaptability and willingness to work in various environments, including home visits. If you have a clean driving licence, mention it as it shows you're prepared for the job's requirements and can meet the needs of the team.
