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- Tasks: Answer calls and assist residents with various council services in a friendly manner.
- Company: Join a supportive team in a dynamic local government environment.
- Benefits: Enjoy 32 days annual leave, flexible working, and a generous pension scheme.
- Other info: Full training provided and opportunities for career growth.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Customer service experience and good communication skills are preferred.
The predicted salary is between 23706 - 25306 £ per year.
Job description
We have an exciting opportunity for a Contact Centre Advisor to join us!
This is a full-time, Fixed term contract for one year (Maternity Cover) with a salary of £23,706 – £25,306 per annum.
About us:
The Royal Borough of Windsor and Maidenhead (RBWM) is set in the wider county of Berkshire, one of the most economically productive and innovative areas of the country. The borough council – a unitary authority – takes pride in its exceptional team of dedicated professionals who are passionate about providing quality services to the community. RBWM is a unique borough, with huge opportunity given its proximity to London and expanding business sectors, as well as being a major cultural and tourism area which includes international attractions such as Windsor Castle, Legoland and Ascot Racecourse.
Given our Royal connections, the eyes of the world are often on us and we continue to rise to the challenge.
This is an excellent opportunity for an enthusiastic Contact Centre Advisor to join our Customer Service team.
The Role:
As a contact centre advisor and part of the contact centre team reporting to one of the supervisors, you will be responsible for answering phone calls on a complete range of council services and digital interactions from residents.
You will be working in a highly pressurised and at times challenging environment; you will be our first point of contact for our residents and must be able to communicate in a clear and friendly manner.
Your role will involve:
- Dealing with residents on the phone
- Logging and resolving and escalating all enquiries.
- Digital interaction with residents by e‑mail etc.
What we are looking for:
Ideally, you will have worked in a customer service environment and will be educated to GCSE level/NVQ Customer Care level 2 standard, or equivalent, with excellent communication and IT skills.
Self‑motivated, professional, friendly, enthusiastic, customer focused individuals to join our highly motivated and friendly team.
Full training will be given.
What we offer:
- 32 days annual leave
- Flexible working including a hybrid working pattern for a better work‑life balance.
- Generous Local Government Pension scheme includes life cover (3 times of annual salary); and an Additional Voluntary Contribution (AVC) scheme to enhance your pension provision.
- Free employee parking close to the offices.
- Give As You Earn scheme.
- Instant Reward Scheme to recognise and reward innovative achievement.
- Employee Assistance Programme providing counselling, advice and information.
- Access to discounts and deals with hundreds of retailers, including discounted gym memberships and travel deals.
RBWM values a collaborative and inclusive work environment, fostering creativity and innovation in all aspects of its operations. As an equal opportunities’ employer, we encourage applications from all as we believe diverse talent makes us stronger.
If you have a disability, are a current or former member of the armed forces or have been part of any formal care system up to the age of 25, you will be guaranteed an interview, should you meet the minimum requirements for the role.
Interview dates: 17 December 2025
If you wish to discuss this position informally, please contact Zoe Porter or Gail Barrons both supervisors on 01628 683816.
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Contact Centre Advisor employer: Royal Borough of Windsor and Maidenhead
Contact Detail:
Royal Borough of Windsor and Maidenhead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the council services they offer. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for residents, it’s crucial to sound friendly and clear. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your ability to handle challenging situations in a pressurised environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the role of a Contact Centre Advisor. We want to see how you can bring your customer service experience to our team!
Show Off Your Communication Skills: Since you'll be the first point of contact for our residents, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and friendly language to reflect the tone we value at StudySmarter.
Highlight Relevant Experience: If you've worked in a customer service environment before, make sure to mention it! We love seeing candidates who have hands-on experience dealing with enquiries and resolving issues, so don’t hold back on those examples.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Royal Borough of Windsor and Maidenhead
✨Know the Role Inside Out
Before your interview, make sure you understand what a Contact Centre Advisor does. Familiarise yourself with the council services you'll be dealing with and think about how you can communicate these effectively to residents.
✨Show Off Your Customer Service Skills
Since this role is all about helping residents, be ready to share examples from your past experiences where you've provided excellent customer service. Think of specific situations where you resolved issues or made someone's day better.
✨Practice Clear Communication
As the first point of contact for residents, clear communication is key. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what a typical day looks like. This shows you're genuinely interested in the role and helps you assess if it's the right fit for you.