This 12-month fixed-term Tenancy Services Officer post sits in Kingston Council's Housing Services team, which manages over 4,500 properties and has eight Housing Officers. The holder runs a patch of 750 general needs homes, handling tenancy matters for residents while working with colleagues and partners across the borough. The role is hybrid, with four days on site and one at home, and includes attending housing surgeries. Applicants need a Chartered Institute of Housing qualification at level 2 or 3, and visa sponsorship is not guaranteed.
What the job involves
- Manage a patch of 750 homes
- Engage residents with empathy and clear communication, taking a can-do approach to customer service
- Build working relationships between Housing Services and other council teams to deliver a One Council approach
- Help develop and implement recording and reporting of KPIs, targets and electronic data to monitor and benchmark service delivery
- Work with residents, colleagues and partner organisations
- Attend housing surgeries across the borough
- Show ownership, flexibility and collaboration that raises the council's profile
Qualifications
- Chartered Institute of Housing qualification at level 2 or 3
Experience
- Housing or tenancy management experience
- Experience in general needs housing management
Skills & knowledge
- Knowledge of the Housing Regulator's Consumer Standards
- Strong communication skills
- Strong IT skills
- Confidence engaging a range of stakeholders
- Creative, innovative approach to problem-solving
Other
- Proactive and adaptable, with commitment to continuous learning and professional development
- Able to work on site four days a week and from home one day
What’s offered
- 27 days annual leave plus bank holidays
- Enhanced maternity, paternity, shared parental, adoption and dependants leave
- Three volunteering days per year
- Hybrid and flexible working using Google Chromebooks
- Learning and development portal
- Local Government Pension Scheme
- Interest-free season ticket loans, bicycle loans, cycle to work and electric vehicle leasing
- Confidential health, wellbeing and counselling support
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Tenancy Services Officer employer: Royal Borough of Kingston Upon Thames
As an employer, Kingston and Sutton councils offer a dynamic work environment where strategic leadership in pensions investments and treasury management is highly valued. With generous annual leave, flexible working arrangements, and opportunities for professional growth, employees can thrive while making a meaningful impact on local governance and community welfare. The collaborative culture fosters strong relationships with elected Members and external advisors, ensuring that your contributions directly influence funding decisions and investment outcomes.
Contact Details:
Royal Borough of Kingston Upon Thames Recruitment Team
