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For Companies At a Glance
- Tasks: Lead a team ensuring smooth data management and provide high-quality technical support.
- Company: Join Kingston and Sutton councils, committed to innovation and community engagement.
- Benefits: Generous leave, flexible working, and opportunities for personal growth.
- Why this job: Make a real impact in local communities while developing your career.
- Qualifications: Experience with IDOX systems and a passion for customer service.
- Other info: Supportive environment encouraging creativity and professional development.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
About the Borough
Joining us, you get to work for not just one high performing London Borough, but two. Kingston and Sutton councils have a number of shared services serving both authorities, with some teams and roles more focused on one council than the other, but the majority are shared across both, meaning you get multiple opportunities to learn from a wider pool of activities and two different political bodies.
We work flexibly in both Kingston and Sutton offices, and support working at home or flexible working patterns that enable you to tailor your working and personal life. We provide the equipment and tools to enable you to work flexibly, and in return ask you to use that flexibility to be creative and ambitious in the services we deliver.
There are some really exciting things happening in both boroughs. In Sutton, we are developing the London Cancer Hub, a world leading cancer research and treatment hub that will bring together professionals from across different sectors to identify and test new treatments and therapies. Over in Kingston, we are undertaking the largest housing regeneration programme ever delivered in the borough, building new energy efficient housing that will transform some of our oldest Council owned housing. Both boroughs have publicly committed to doing what they can to tackle the climate emergency and are investing in new technologies and societal change that will help bring carbon emissions down and improve our climate impact.
You should choose Kingston and Sutton if you are looking for an opportunity that will challenge you to deliver more, support you to achieve personal ambitions, and expect you to put borough residents at the heart of what you do.
Kingston is a beautiful Royal borough with a historic setting on the banks of the Thames with excellent schools and a bustling retail centre, all surrounded by open green spaces such as Richmond Park and Bushy Park, former recreation grounds for Tudor Kings and Queens. The Council is controlled by a Liberal Democrat Administration and has a council plan "Greener, Fairer, Safer, Together", that sets out a vision to be a vibrant, diverse and inclusive borough where residents are active, empowered, engaged and able to remain independent and resilient. The Council engages with residents through a number of forums and events through the year, and like Sutton plays a leading role in developing the South West Region of London.
Sutton is a well connected attractive part of London that has a reputation for excellent schools, green and leafy open spaces, and a history that drives a thriving heritage and culture offer through our museums and libraries. The Council is controlled by a long established Liberal Democrat Administration and has high ambitions set out in its corporate plan "Ambitious for Sutton", that will ensure Sutton remains a great place to live, work and raise a family. The Council plays a leading role in a number of local partnerships and places great emphasis on engaging effectively with its residents, listening to local voices and making their message heard across London Government.
About the Service and Team
The Regulatory Compliance team is part of Regulatory Services, a shared enforcement service across Kingston and Sutton. The team provides high quality technical support services for a range of statutory functions including Licensing, Environmental Health and Trading Standards.
About the Role and Our Ideal Candidate
About the role
The Regulatory Compliance Team Manager is responsible for ensuring the smooth running of the data management system (IDOX). They have direct line management of 3 Regulatory Compliance Officers who provide technical and administrative support to the wider service.
- Responsibility for managing the IDOX system, ensuring integration with other council ICT systems
- Writing reports to extract information and data for statutory returns, freedom of information enquiries and to help shape the future work of the service
- Working with the wider service to implement improvements in processes
- Providing new user and refresher training to Idox users, regularly liaising with users and provision of information (process notes, FAQs etc.). Enabling users to self-serve to resolve common issues/requirements and assist where more technical input is required
- Managing a team of officers to provide advice and information to service users and high quality technical support
- Managing their own caseload in support of the team
About you
As an enthusiastic, organised person with a passion for providing good customer service you will take pride in motivating your team and have a desire to continuously improve systems and ways of working. You will provide accurate, timely and high quality support to the service, providing data and information across both councils to help shape future service provision and drive forward service improvements.
To effectively do this you will need knowledge and experience of IDOX uniform as well as MS Access reporting tools. Experience of working within an Environmental Health, Trading Standards or Licensing team would be desirable.
You must be organised, self-motivated and be able to work to tight deadlines demonstrating attention to detail and strong customer service skills. Experience of managing a team would be beneficial, however the team will provide support to those who are taking their first steps into a management role.
Our Offer to You
As an organisation that values and nurtures talent, we're committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We're constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.
Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:
A generous annual leave entitlement of 25-32 days, plus
Regulatory Compliance Team Manager in London employer: Royal Borough of Kingston upon Thames
Contact Detail:
Royal Borough of Kingston upon Thames Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Compliance Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in regulatory compliance. Attend industry events or webinars and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the councils and their current projects. Knowing about the London Cancer Hub or the housing regeneration programme can give you an edge. Show them you’re genuinely interested in what they do!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Regulatory Compliance Team Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with IDOX and any relevant regulatory compliance roles. We want to see how your skills align with what we're looking for!
Show Your Passion: Let your enthusiasm for customer service and team management shine through in your application. We love candidates who are excited about making a difference in the community, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and can get back to you quickly!
How to prepare for a job interview at Royal Borough of Kingston upon Thames
✨Know Your IDOX Inside Out
Since the role revolves around managing the IDOX system, make sure you brush up on your knowledge of it. Familiarise yourself with its functionalities and how it integrates with other council ICT systems. Being able to discuss specific features or improvements you envision can really impress the interviewers.
✨Showcase Your Team Management Skills
Even if you’re new to management, be ready to talk about your leadership style and how you motivate a team. Prepare examples of how you've supported colleagues in the past, and think about how you would approach training new users on the IDOX system. This will demonstrate your readiness for the role.
✨Highlight Your Customer Service Experience
This position requires a strong focus on customer service. Be prepared to share specific instances where you provided excellent support or resolved issues effectively. Emphasising your commitment to putting borough residents at the heart of your work will resonate well with the interviewers.
✨Prepare for Process Improvement Discussions
The role involves implementing improvements in processes, so come equipped with ideas on how you could enhance current practices. Think about any previous experiences where you identified inefficiencies and successfully implemented changes. This shows your proactive approach and willingness to contribute to the team's success.
