At a Glance
- Tasks: Deliver integrated housing services and engage with the community for sustainable tenancies.
- Company: Kingston Council, a vibrant and diverse employer in a lively university town.
- Benefits: Generous annual leave, flexible working, and discounts at local shops and gyms.
- Other info: Hybrid working options and excellent career development opportunities.
- Why this job: Make a real difference in the community while enjoying a supportive work environment.
- Qualifications: Minimum 2 years' experience in housing management and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Borough
Kingston is a vibrant and diverse university town located in zone 6, offering excellent transport links, a rich community atmosphere, a riverside location, shopping, restaurants, modern and historic town centre, open parklands, and cycle routes.
About the Role
We are seeking an experienced Housing Officer with a minimum of 2 years' experience in general needs housing management. The successful candidate will work on‑site 4 days a week with 1 day working from home and attend the weekly housing surgery on Tuesdays at Queen Mary Hall.
Responsibilities
- Deliver integrated housing service to tenants and leasehold customers, working closely with other teams, councilors and resident associations to achieve sustainable tenancies.
- Provide proactive, customer‑focused housing management across a designated area, ensuring the council meets legal and contractual obligations.
- Act as a visible presence on Cambridge Road Estate, ensuring neighbourhood safety and maintenance, and providing advice, information and reports on housing matters.
- Champion resident and community engagement and involve residents in estate improvement plans.
Reporting & Structure
The role reports to the Lead Officer, Tenancy Services for Landlord Services and has no line management responsibility.
Benefits
- Annual leave entitlement of 25‑32 days plus bank holidays (pro‑rata for part‑time).
- Enhanced maternity, paternity, shared parental, adoption and dependents leave.
- Three volunteering days per year in Kingston.
- Hybrid working where appropriate.
- Flexible and agile working arrangements with Google Chromebooks.
- Learning and development portal offering a range of courses.
- Discounts on local shops, restaurants, gyms and leisure centres.
- Interest‑free season ticket loans.
- Local Government Pension Scheme.
- Bicycle loan facilities and cycle‑to‑work scheme.
- Electric vehicle leasing scheme.
- Confidential health and wellbeing and counselling support.
Equal Opportunity Statement
Kingston Council is a diverse and welcoming borough that celebrates and respects differences. We are a disability‑confident employer and guarantee interview access to all disabled applicants who meet the minimum essential criteria. As a London Living Wage Employer, all employees receive the London Living Wage.
Housing Officer (Cambridge Road Estate) in Kingston upon Thames employer: Royal Borough of Kingston upon Thames
Kingston Council is an exceptional employer, offering a supportive and inclusive work environment that prioritises employee wellbeing and professional growth. With flexible working arrangements, generous annual leave, and a commitment to community engagement, employees can thrive both personally and professionally while making a meaningful impact in the vibrant Kingston area.
Contact Details:
Royal Borough of Kingston upon Thames Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Cambridge Road Estate) in Kingston upon Thames
✨Dive into Local Government Events
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We think you need these skills to ace Housing Officer (Cambridge Road Estate) in Kingston upon Thames
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Royal Borough of Kingston upon Thames and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Royal Borough of Kingston upon Thames
✨Get to Know Public Sector Values
Before your interview with Royal Borough of Kingston upon Thames, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Royal Borough of Kingston upon Thames.
