Service Administrator in Winchester

Join Hampshire’s Inclusion Support Service as a Service Administrator and become part of a dedicated, friendly and passionate team working to improve the lives of vulnerable children and young people. You will support the School Attendance Support Team as the first point of contact for attendance queries from schools, parents and partner agencies, while managing casework and maintaining accurate records. The role requires strong data capability, including producing, analysing and interpreting statistics and reports to support effective decision‑making and identify trends.

What you’ll be doing:

• Act as the first point of contact for attendance enquiries, managing phone and inbox queries from schools, parents and partner agencies.
• Maintain accurate records, including tracking enquiries, updating databases, and recording case notes on Capita One.
• Support service delivery by arranging meetings, producing data reports, and contributing to casework and cross‑team working.

What we’re looking for:

• A strong understanding of the importance of school attendance and its impact on outcomes for children and young people.
• A highly organised and proactive individual, confident working with data and managing a varied workload.
• Excellent communication skills and the ability to build positive relationships with a wide range of stakeholders in a fast-paced environment.

Benefits and opportunities:

• Make a meaningful impact on children's lives by ensuring they receive the education they deserve.
• Work with a dedicated and passionate team committed to safeguarding and supporting children.
• Extensive induction period with opportunities for professional development and career progression.
• Access to Health Assured’s Employee Assistance Programme to support your physical and mental wellbeing.
• Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.

Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.

Travel Requirements:

You may be required to visit other locations within Hampshire and therefore need to have the ability to travel, as necessary.

Additional Information:

The post is subject to a Criminal Records Check. References will be requested prior to interview.

Contact Details for an Informal Discussion:

For general enquiries, please contact the appropriate team. For an informal chat about the role, please contact Daniel Troon, Senior Reintegration Officer, on the contact details provided by Hampshire County Council.

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive.