At a Glance
- Tasks: Support residents in living independently and feeling safe in their homes.
- Company: Join a caring council dedicated to building a fairer, greener borough.
- Benefits: Enjoy training opportunities, a supportive team, and a chance to make a real difference.
- Other info: No two days are the same; you'll be part of a dynamic, community-focused team.
- Why this job: Be the friendly face that helps vulnerable residents thrive in their community.
- Qualifications: Experience in customer service, strong communication skills, and a warm personality are essential.
The predicted salary is between 28800 - 43200 £ per year.
Support residents to live independently in safe, welcoming homes - making every day easier, safer and more connected.
About the role
As a Sheltered Housing Officer, you'll be a trusted presence in our housing schemes, supporting residents to live independently, feel safe, and stay connected to their community. It's a role where care, confidence and communication really matter, and where your everyday actions can make a lasting difference.
Working Style
You will be based in the borough for 5 days a week, playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.
What you'll be doing
You'll be the friendly, familiar face that residents know and trust. Based in one of our sheltered housing schemes, you'll help older or more vulnerable residents feel safe, supported and part of the community, while ensuring the building is well‑maintained and secure. You will carry out regular checks of the communal areas, help residents report any issues, assist with settlement, access support, navigate services, signpost help, solve everyday challenges, and support tenancy matters. You will work closely with carers, contractors and council teams, and play a vital role in keeping the scheme clean, secure, and welcoming.
You'll often work alone, so you must be confident in using your judgement and knowing when to escalations. You'll manage access to the building, keep accurate records, and monitor performance against housing management standards.
Qualifications
Experience working in a customer‑focused environment is essential, along with strong communication skills and the ability to build relationships with a wide range of people. You need to be organised, reliable, comfortable juggling different tasks, and confident using computer systems and maintaining accurate digital records. You should have a warm, approachable personality and the sensitivity and resilience to support residents from a range of backgrounds.
Training & Development
You will be supported with training and development opportunities to grow your skills and build confidence in your role. There is space to share your ideas and improve how we work.
Benefits & Salary
We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range, and employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Equal Opportunities
We are a Disability Confident Employer and are committed to ensuring our recruitment and selection process is inclusive and accessible. We listen to our residents, act with integrity and work together to build a greener, safer, and fairer borough.
Sheltered Housing Officer in City of Westminster employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
As a Sheltered Housing Officer with RBKC, you will be part of a dedicated team committed to making a meaningful impact in the lives of residents within the vibrant Borough of Kensington and Chelsea. The organisation fosters a supportive work culture that prioritises employee growth through training and development opportunities, ensuring you feel valued and empowered in your role. With a focus on community engagement and a shared commitment to equality and inclusion, this position offers a rewarding experience where your contributions truly matter.
Contact Details:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sheltered Housing Officer in City of Westminster
✨Tip Number 1
Familiarise yourself with the local community and its resources. Understanding the services available to residents will help you provide better support and demonstrate your commitment to their well-being during interviews.
✨Tip Number 2
Showcase your communication skills by engaging in community events or volunteering. This not only builds your confidence but also gives you real-life examples to discuss how you connect with diverse groups of people.
✨Tip Number 3
Research the values and mission of the organisation. Being able to articulate how your personal values align with theirs can set you apart as a candidate who is genuinely invested in making a difference.
✨Tip Number 4
Prepare for situational questions by thinking about past experiences where you've demonstrated problem-solving and empathy. Having specific examples ready will help you convey your suitability for the role effectively.
We think you need these skills to ace Sheltered Housing Officer in City of Westminster
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and skills required for a Sheltered Housing Officer. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement:Write a compelling personal statement that reflects your passion for supporting vulnerable residents. Use specific examples from your past experiences to demonstrate your communication skills, problem-solving abilities, and commitment to community service.
Highlight Relevant Experience:Make sure to include any relevant experience in customer service or community support roles. Emphasise your ability to work independently, manage multiple tasks, and maintain accurate records, as these are crucial for the role.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism, which are important traits for a Sheltered Housing Officer.
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Show Your Empathy
As a Sheltered Housing Officer, empathy is key. During the interview, share examples of how you've supported vulnerable individuals in the past. This will demonstrate your ability to connect with residents and understand their needs.
✨Highlight Your Communication Skills
Strong communication is crucial in this role. Be prepared to discuss how you've effectively communicated with diverse groups, whether it's resolving conflicts or providing information. Use specific examples to illustrate your points.
✨Demonstrate Problem-Solving Abilities
You’ll often face unexpected challenges. Prepare to discuss situations where you’ve had to think on your feet and resolve issues independently. Highlight your calm and diplomatic approach to problem-solving.
✨Emphasise Teamwork and Community Focus
This role involves working closely with various teams and the community. Talk about your experience collaborating with others to achieve common goals, and express your commitment to making a positive impact in the community.
