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- Tasks: Lead a team to ensure an exceptional visitor experience at two historic museums.
- Company: Join Kensington and Chelsea, a council dedicated to community support and cultural enrichment.
- Benefits: Enjoy flexible shifts, competitive pay, and extra for weekend work in a vibrant environment.
- Why this job: Make a real impact on visitors' experiences while developing your skills in heritage and leadership.
- Qualifications: Experience in museums or galleries, team leadership, and strong communication skills are essential.
- Other info: Interviews will be held in person at Leighton House Museum from 1st - 3rd October.
Job Description
Make every visit count – lead the team welcoming our museum guests
Make every visit count – lead the team welcoming our museum guests
As a Casual Senior Visitor Experience Officer, you'll play a vital role in the smooth and safe operation of Leighton House and Sambourne House. You'll be there to make sure the visitor experience runs to a high standard – whether you're leading a team, welcoming guests or safeguarding our spaces. We're all in – and in this casual role, you'll choose when to get involved.
Working Style
You'll work on a casual basis, choosing shifts that suit you, while still playing a key role in serving the local community. Whether you're working on the frontline or behind the scenes, you'll be part of a dedicated team making a real difference to residents' lives.
What you'll be doing
You'll act as duty manager across both Leighton House and Sambourne House, stepping in to support daily operations and commercial events when needed. As the senior person on site, you'll lead a team of Visitor Experience Assistants and volunteer Room Stewards, making sure visitors receive a warm, helpful and safe experience throughout their visit.
You'll also support the running of the museum shops – from working the till system to checking displays and monitoring stock levels – helping us maximise retail income. Alongside this, you'll oversee safety and security on site, carrying out daily health and safety checks, opening and closing the buildings and being a registered keyholder. You'll also act as First Aider and Fire Warden during your shifts.
As part of the wider team, you'll take on operational tasks like rota planning, basic admin support, cash handling and liaising with contractors to keep the museums clean and running smoothly.
For further details, please review the Job Description and Person Specification.
What you'll bring
You'll have experience working in a museum, gallery or heritage setting, where you've delivered excellent visitor service. You'll also have experience leading or supervising a team, with the confidence to train and motivate staff and volunteers alike.
You'll understand what good visitor care looks like and be confident dealing with a wide range of people and access needs. You'll also bring experience in premises management and security, along with some knowledge of retail operations, such as stock control and point-of-sale systems.
Highly organised and detail-focused, you'll be comfortable managing your own workload with minimal supervision. You'll also have strong communication skills, a practical mindset and a calm, approachable style.
Why join us
At RBKC, we're all in – investing in our people, our communities and our future.
This flexible, casual role has a competitive salary, with time and a half for weekend shifts. You'll get the chance to work in two of London's most remarkable historic homes, helping shape how visitors experience art, culture and history in a welcoming environment.
You'll join a supportive and passionate team, where you'll feel valued for your contributions and encouraged to grow. Whether you want to develop your skills in heritage, leadership or customer service, you'll be given the space and support to do so.
About Us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
In this role, you'll bring that same commitment to every shift – helping your team, supporting the smooth running of operations and making each visitor feel at home. Your efforts will shape the experience people take away from these iconic buildings, making culture and heritage more accessible and enjoyable for all.
Interview Details
Interviews for this position will take place in person at Leighton House Museum between 1st – 3rd October.
Ready to join us?
We're all in – are you? If you share our values and have the skills to contribute, we'd love to hear from you.
Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.
We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Senior Visitor Experience Officer (Casual Worker) employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Detail:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Visitor Experience Officer (Casual Worker)
✨Tip Number 1
Familiarise yourself with the specific museums you'll be working at, Leighton House and Sambourne House. Understanding their history, exhibitions, and visitor experience will help you demonstrate your passion and knowledge during the interview.
✨Tip Number 2
Highlight any previous experience in leading teams or managing visitor services. Be prepared to share specific examples of how you've motivated staff or improved visitor experiences in past roles.
✨Tip Number 3
Showcase your organisational skills by discussing how you've successfully managed multiple tasks or events simultaneously. This role requires juggling various responsibilities, so demonstrating your ability to prioritise will be key.
✨Tip Number 4
Prepare to discuss your approach to customer service, especially in a museum setting. Think about how you would handle challenging situations with visitors and ensure that everyone feels welcomed and safe.
We think you need these skills to ace Senior Visitor Experience Officer (Casual Worker)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in visitor services, team leadership, and museum operations. Use specific examples from your past roles that demonstrate how you meet the requirements outlined in the job description.
Showcase Your Skills: Emphasise your organisational skills, communication abilities, and experience with safety and security protocols. Mention any relevant training or certifications, such as First Aid or Fire Warden qualifications, to strengthen your application.
Express Your Passion: Convey your enthusiasm for working in a museum environment and your commitment to providing excellent visitor experiences. Share why you are drawn to this role and how you can contribute to the mission of the museums.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Showcase Your Leadership Skills
As a Senior Visitor Experience Officer, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you've motivated and trained staff or volunteers in the past. Use specific examples to illustrate your ability to manage a team effectively.
✨Demonstrate Your Visitor Care Knowledge
Understanding what good visitor care looks like is crucial for this role. Be ready to share your insights on how to create a welcoming environment and handle diverse visitor needs. Think of scenarios where you provided exceptional service and how you resolved any issues.
✨Familiarise Yourself with Safety Protocols
Since safety and security are key responsibilities, brush up on relevant health and safety regulations. Be prepared to discuss your experience with safety checks, emergency procedures, and any first aid training you may have. This will show your commitment to maintaining a safe environment.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the museum's operations, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the position aligns with your career goals.