At a Glance
- Tasks: Support the community through sensitive data challenges with empathy and clarity.
- Company: Join a caring council dedicated to serving diverse local communities.
- Benefits: Competitive salary, wellbeing support, and professional development opportunities.
- Other info: Collaborative team environment focused on continuous learning and support.
- Why this job: Make a real difference by helping residents navigate complex data breaches.
- Qualifications: Experience in customer service or crisis response, with strong communication skills.
The predicted salary is between 28350 - 34650 £ per year.
Support our community through sensitive data challenges with empathy, clarity and care. As a Notification and Support Officer, you'll help local residents navigate the impact of a complex data breach. We're committed to providing clear, compassionate guidance and structured support when local people need it most.
Working Style
You’ll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you’re working in the office, remotely or collaborating across departments, you’ll be part of a dedicated team delivering an empathetic, well-governed response.
What You’ll Be Doing
Your focus will be leading the day-to-day operation of our notification and support function, ensuring enquiries, cases and support pathways are managed with care, precision and complete regulatory compliance. You’ll establish and maintain scalable support channels – including helplines, inboxes and case-management systems – triaging incoming queries so that complex or high-risk cases are escalated appropriately. Collaboration is central to this role. A core part of your day will involve working closely with frontline services such as Children’s Services, Adults’ Social Care and Housing to ensure vulnerable individuals receive safe, tailored support. When complex cases arise, you’ll handle them directly, maintaining clear and auditable case records to meet strict legal and governance standards. You’ll also monitor enquiry trends to help senior leadership understand performance insights and refine our pathways. By balancing operational rigor with genuine empathy, you’ll ensure our service upholds our council-wide commitment to care, competence and fairness.
What You’ll Bring
You’ll bring a relevant operational, customer service, or equivalent experience delivering complex, people-focused services in a high-volume, sensitive or crisis-response environment. You have a proven track record of managing challenging, emotional conversations with compassion, clarity and professionalism, alongside a clear understanding of when to elevate safeguarding concerns. A thorough, practical understanding of data protection, confidentiality and information governance will be beneficial, as is your ability to handle sensitive personal information with complete integrity. You’re skilled at analysing operational data to identify emerging risks, building constructive relationships across service boundaries and navigating complex case-management systems under regulatory scrutiny. Most importantly, you’re someone who combines resilience with sound judgement – a thoughtful practitioner committed to equality, who ensures every resident is treated with dignity, respect and care.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future. While operating in a heavily scrutinised and regulated field presents genuine challenges, this role offers a rare opportunity to develop specialised expertise in data breach response and public sector governance. You’ll join a supportive, collaborative team environment where knowledge is shared freely and colleagues look out for one another. We offer a competitive salary alongside comprehensive wellbeing support and opportunities for professional development within a team that values open communication, continuous learning and practical action.
About Us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, the 'we're all in' mindset means taking full ownership of complex, sensitive challenges when residents need clarity and support most. Operating in a high-scrutiny environment isn't always smooth sailing, but your calm, practical approach will help residents feel supported and understood. By committing fully to upholding rigorous standards and protecting vulnerable individuals, you'll help build trust in the Council while making a lasting difference to our community.
Interview Details & Role Requirements
This is a FTC ending 30th April 2027. A Standard DBS is required. Interviews will be held w/c 31st August 2026. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
Notification and Support Officer (FTC ending 30/04/2027) employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
The Royal Borough of Kensington and Chelsea is an exceptional employer, offering a dynamic work environment where community engagement and consumer protection are at the forefront. Employees benefit from a supportive culture that prioritises professional development and collaboration, ensuring that you can grow your skills while making a meaningful impact in safeguarding consumers and promoting fair trade within the borough.
Contact Details:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Notification and Support Officer (FTC ending 30/04/2027)
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✨Flex Your Communication Skills
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We think you need these skills to ace Notification and Support Officer (FTC ending 30/04/2027)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
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Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to ROYAL BOROUGH OF KENSINGTON AND CHELSEA.
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in ROYAL BOROUGH OF KENSINGTON AND CHELSEA's industry and how you can respond empathetically and effectively!
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Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
