Regulatory Support Officer in London

Maintain high housing standards, protect local residents, and ensure every renter has a safe place to call home. As a Regulatory Support Officer, you’ll play a vital role in upholding housing standards across Kensington and Chelsea. Joining our Private Sector Housing team, you’ll deliver crucial administrative and technical support that keeps our private rented sector safe, well‑managed, and fair for everyone.

Working Style: You’ll be based in the Borough for three days a week (with two days working from home), playing a key role within a dedicated team making a real difference to residents’ lives.

What you’ll be doing: Your focus will be making sure our Houses in Multiple Occupation (HMO) mandatory and additional licensing schemes run seamlessly. You’ll process and validate licence applications in strict accordance with the Housing Act 2004, ensure accurate fee collection, and help maintain the new Private Rented Sector Landlord Database under the Renters' Rights Act. A key part of your role involves getting beneath the surface—conducting detailed data research, intelligence gathering, and background checks on landlords to identify potential non‑compliance. When required, you’ll prepare and serve statutory enforcement notices (including civil penalties) and risk‑rate cases so our Housing and Health Practitioners can target their inspections effectively. You’ll also be a central point of contact across the borough, responding to customer enquiries with clarity, care, and competence. Whether liaising with landlords, tenants, emergency services, or internal council departments, you’ll help deliver a joined‑up and trusted service every day.

What you’ll bring: You’ll bring a solid understanding of housing legislation—such as the Housing Act 2004 and the Renters' Rights Act—alongside prior experience working in a public sector or housing environment. You’re naturally inquisitive, with strong investigative and analytical skills that enable you to research data thoroughly, spot potential issues quickly, and resolve problems effectively. You’re highly IT literate, proficient in Microsoft Office applications such as Excel and Word, and comfortable maintaining precise digital records and workflow systems. Excellent communication skills and a customer‑focused mindset are essential, helping you interact positively and constructively with residents, landlords, and key partners. Most importantly, you’re someone with high self‑motivation, strong organisational skills, and a structured approach to managing a varied workload under tight statutory timelines.

Why join us: At RBKC, we’re all in – investing in our people, our communities and our future. Competitive salary, flexible hybrid working arrangements, generous annual leave allowance, local government pension benefits, professional growth support, clear room for progression into officer roles, collaborative, supportive environment, comprehensive training opportunities, dedicated wellbeing support.

About us: Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, navigating complex statutory requirements and legislative changes like the Renters' Rights Act won't always be smooth sailing. However, whether you are analysing data at home, carrying out research in the office, or liaising with partners across the borough, your thoroughness and attention to detail directly protect residents, transform regulatory challenges into real opportunities, and build lasting community trust.

Role requirements and Interview details: This position requires a Standard DBS check, which will be carried out as part of the pre‑employment screening process. Interviews will be held in person at Kensington Town Hall from 20th October onwards. We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.