Internal Communications & Change Campaigns Lead in London

Communications at Kensington and Chelsea Council has been transformed — and we're not done yet. We're recruiting an Internal Communications Officer who thinks differently: someone who uses the science of behaviour change to move people, not just inform them, and who can pick up a camera as naturally as they can craft a strategy.

What you’ll be doing:

• You will lead on the design and delivery of behaviour-change campaigns for internal audiences, using frameworks such as COM-B and OASIS to set objectives, understand barriers, and measure impact.
• You will create engaging content across a range of channels, including e-newsletters and video, ensuring communications are aligned to the Council’s priorities.
• Working closely with HR, Organisational Development and strategy teams, you will support the clear and effective communication of transformation and organisational change activity.
• You will develop inclusive channel strategies that reflect how colleagues engage with information, using insight to evaluate impact and continuously improve.
• You will also support wider internal communications activity and staff events, including the annual staff awards, and contribute to how we use digital and emerging AI tools to strengthen internal communications.

What you’ll bring:

• We’re looking for someone with a strong understanding of how behavioural science can be applied to communications to drive more effective campaigns.
• You’ll bring experience in creating engaging, high-quality content, including hands-on video production skills from planning and filming through to editing.
• Strong copywriting skills are essential, along with the ability to translate complex policy and organisational change into clear, accessible and human-focused communications.
• You’ll also have experience of structured campaign planning, such as using the OASIS framework, and an understanding of change and transformation communications.
• Confident working with colleagues at all levels, you’ll be able to build credibility while offering both support and constructive challenge.
• Alongside this, you’ll have good digital skills across platforms such as SharePoint and intranets, a keen eye for visual storytelling, and an interest in how emerging technologies can enhance internal communications.

About us:

The corporate communications and public affairs team supports colleagues across the Council to help meet the strategic and political goals of the organisation. We do this in a huge number of ways by working with departments to share their news, ways of working, policies, decisions, achievements, events, and activities across the borough and beyond. We also support several large and small campaigns.

We're embarking on a significant programme of organisational change, and we need an internal communications expert who can help bring our people on that journey — not through broadcasts, but through compelling, evidence-led campaigns that shift mindsets and drive action.

There will be occasional out of hours support required.

How to apply:

Send us your CV and a 500-word supporting statement on how you meet the role requirements. Please apply by close of Friday 19 June to Joanna Birch by an email via the button below.

Ready to join us? We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.