Council Tax Accounts Officer in London

Deliver a supportive and accurate service, helping every resident stay on the right track with their Council Tax.

As a Council Tax Accounts Officer, you'll be a trusted point of contact for our community, supporting residents with everything from billing queries to account support.

We're committed to making Council Tax as clear, straightforward and manageable as possible for everyone.

You'll be based in the Borough for three days each week, playing an important role in supporting the local community.

Whether you're working directly with residents or supporting services behind the scenes, you'll be part of a dedicated team helping to make a real difference to people's everyday lives.

Your day will involve regular contact with residents by phone, email and face-to-face, offering guidance and support on a wide range of Council Tax queries.

You'll help people understand their bills, explain available discounts and exemptions and provide clear, practical advice tailored to their circumstances.

When residents are facing financial difficulties, you'll approach conversations with empathy and sensitivity, working with them to find manageable payment solutions while ensuring the recovery process is fair and supportive from initial billing through to the summons stage.

A key part of the role will involve maintaining accurate Council Tax records, updating the database carefully and actioning system reports within agreed timescales to ensure information is always up to date.

Alongside managing your own workload, you'll work closely with internal teams such as Benefits and Valuation, as well as external organisations including Citizens Advice and solicitors, helping to provide a joined-up and positive experience for residents.

You'll have a strong standard of English and Mathematics, with the confidence to explain complex calculations clearly and respond professionally to written correspondence.

Good IT skills are essential, particularly experience using revenues and benefits systems alongside standard office applications.

We're looking for someone with an English qualification at Level 5 or above, or equivalent experience that demonstrates your ability to communicate clearly and effectively with a wide range of people.

Experience working within a Council Tax service in a busy environment would be highly valued, along with a good understanding of relevant legislation.

At RBKC, we're all in - investing in our people, our communities and our future.

You will have the opportunity to develop your career through dedicated training and coaching, with exposure to projects like our Second Home Premium and Council Tax Reduction schemes.

We offer a competitive salary at Grade E and a work environment where your effort is recognised as a vital part of the Council's performance and quality targets.

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.

Some situations can be complex, particularly when people are facing financial difficulties or legislation changes, but your calm and thoughtful approach will help residents feel supported and understood.

By delivering a professional, empathetic service, you'll help build trust in the Council while making a positive difference to the community every day.

Please apply online explaining how you meet the requirements set out in the person specification and job description.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

Employees receive annual salary increases until they reach the top of the pay scale.