Learner Experience Officer: Admissions & Frontline Support

Learner Experience Officer: Admissions & Frontline Support

Full-Time 31500 - 38500 £ / year (est.) No working from home possible
ROYAL BOROUGH OF KENSINGTON AND CHELSEA

At a Glance

  • Tasks: Support admissions and enrolment while enhancing the learner journey at WAES sites.
  • Company: Royal Borough of Kensington and Chelsea, committed to inclusive learning.
  • Benefits: Flexible hours, structured training, and a welcoming work environment.
  • Other info: Opportunity to act as Fire Marshall and First Aider with training provided.
  • Why this job: Make a difference in learners' lives while developing your skills in a supportive setting.
  • Qualifications: Strong people skills and a passion for education.

The predicted salary is between 31500 - 38500 £ per year.

Royal Borough of Kensington and Chelsea is recruiting a Learning Experience Officer to support admissions, enrolment and the learner journey at WAES sites in Westminster.

The role includes assisting learners with digital systems, issuing certificates and ID badges, and helping keep our learning centres secure and welcoming.

You will act as Fire Marshall and First Aider, with structured training provided. A flexible, people‑facing role focuses on excellent service and inclusive learning.

#J-18808-Ljbffr

Learner Experience Officer: Admissions & Frontline Support employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA

The Royal Borough of Kensington and Chelsea is an exceptional employer, offering a dynamic work environment where community engagement and consumer protection are at the forefront. Employees benefit from a supportive culture that prioritises professional development and collaboration, ensuring that you can grow your skills while making a meaningful impact in safeguarding consumers and promoting fair trade within the borough.

ROYAL BOROUGH OF KENSINGTON AND CHELSEA

Contact Details:

ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Learner Experience Officer: Admissions & Frontline Support

Connect with Local Educational Institutions

Get involved with universities and colleges in your area, especially those that offer adult continuing education programmes. Attend open days or even guest lectures to network with faculty members and find out about potential job openings before they even get advertised.

Leverage Professional Education Networks

Join professional networks focused on adult education, such as the Adult Learning Australia or the International Society for Technology in Education. These communities often have job boards or can point you towards opportunities at places like ROYAL BOROUGH OF KENSINGTON AND CHELSEA just waiting for the right candidate!

Showcase Your Passion for Lifelong Learning

In your interviews, share your own experiences and thoughts on lifelong learning. Highlight any courses or workshops you've taken recently to demonstrate your commitment to personal development and the importance of education. This is a big plus for roles in this field!

Apply Through Our Website

Don't forget to check out our careers page at ROYAL BOROUGH OF KENSINGTON AND CHELSEA. Applying directly through our website not only makes your application stand out but also shows you're genuinely interested in joining us. We love seeing candidates who take that extra step.

We think you need these skills to ace Learner Experience Officer: Admissions & Frontline Support

Customer Service Skills
Digital Literacy
Attention to Detail
Communication Skills
Problem-Solving Skills
Flexibility
Teamwork

Some tips for your application 🫡

Highlight Your Experience in Education:When crafting your CV for the Learner Experience Officer: Admissions & Frontline Support role, make sure to emphasise any relevant experience in adult or continuing education. This could be teaching credentials, training sessions you've facilitated, or programmes you’ve developed. The more specific you can be about your contributions and outcomes, the better!

Showcase Your Interpersonal Skills:In the adult continuing education sector, strong communication and interpersonal skills are key. Use your cover letter to share specific examples of how you’ve worked with diverse groups or handled different learning styles. Let us see how you've engaged learners—you’re selling your teaching style here!

Connect Your Passion to Our Mission:At ROYAL BOROUGH OF KENSINGTON AND CHELSEA, we value candidates who resonate with our mission to empower lifelong learners. Make sure your cover letter reflects your passion for adult education and your alignment with our goals. A genuine connection can really make your application stand out!

Keep it Professional Yet Personable:While it’s important to maintain professionalism in your application, don’t be afraid to let your personality shine through. We’re looking for someone who can connect with our learners, so a friendly, approachable tone can help convey that vibe in your written materials. Apply through our website and let us see the real you!

How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA

Showcase Your Passion for Lifelong Learning

When interviewing for a role in adult continuing education at ROYAL BOROUGH OF KENSINGTON AND CHELSEA, it's super important to highlight your passion for lifelong learning. Share personal anecdotes or experiences that demonstrate your commitment to education and how you've fostered a love for learning in others – this is something hiring managers love to see!

Prepare for Adult Education Methodologies

Be ready to dive into your knowledge of andragogy and educational theories during the interview. Expect questions about how you would adapt your teaching styles for adult learners – think about specific strategies you’ve used in the past and be prepared to discuss how they positively impacted your students.

Discuss Your Experience with Diverse Learners

At ROYAL BOROUGH OF KENSINGTON AND CHELSEA, you’ll likely encounter a diverse range of adult learners, so don’t shy away from discussing your experience with different demographics. Be prepared to share your successes in engaging learners from varied backgrounds, and how your approach has adapted to meet their unique needs.

Demonstrate Your Ability to Collaborate

Given that this is a full-time role, teamwork will be essential. Be ready to talk about your experiences working in collaborative settings, whether it be with fellow educators, administrators, or community partners. Highlight specific projects where your collaborative efforts contributed to successful educational outcomes.