Housing IT Application Manager (CRM)

Lead the systems that support our housing services – and the residents behind them. You\’ll play a key role in shaping the systems that help our housing teams support thousands of residents. We\’re all in on making our services smarter, faster and more connected – and your leadership will help us get there. Working Style: You\’ll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you\’re working on the frontline or behind the scenes, you\’ll be part of a dedicated team making a real difference to residents\’ lives. What you\’ll be doing: This is a hands-on, high-impact role where you\’ll manage and enhance Microsoft Dynamics 365 – the CRM system at the heart of our Housing services. Day to day, you\’ll lead a small, agile team of developers, business analysts, trainers and support staff to keep things running smoothly, improve functionality and deliver updates that truly meet users\’ needs. Your focus will be on making sure the system delivers – whether that\’s through troubleshooting, responding to support tickets, rolling out improvements, or planning longer-term changes. You\’ll work closely with housing teams and system users to understand what\’s working, what\’s not and where we can do better. You\’ll also manage contracts and relationships with suppliers, lead on system integration and oversee the licensing model to ensure va…