At a Glance
- Tasks: Provide essential admin support to help older adults live independently.
- Company: Join Hampshire County Council, dedicated to making a difference in the community.
- Benefits: Enjoy competitive pay, generous leave, and a supportive work-life balance.
- Other info: Hybrid working with opportunities for professional development and employee support.
- Why this job: Make a real impact while developing your skills in a caring environment.
- Qualifications: Strong admin skills, good communication, and a team-focused attitude.
The predicted salary is between 25186 - 26244 £ per year.
Job Reference: HCC
Salary Range: £25,186 - £26,244 pro rata, per annum
Work Location: Countywide (Hybrid Working)
Hours per week: 22 or 15
Contract Type: Permanent
Closing Date: 26 July 2026
Interview Date: 7 August 2026
The Role
Joining our supportive team as a Business Support Assistant, you will provide high-quality administrative support that enables our Social Work teams to deliver essential services to older adults, helping them to live long, happy and independent lives. Working in a fast-paced and varied environment, you will respond to enquiries from colleagues and members of the public, maintain accurate records on case management systems, process information, and support the smooth day-to-day operation of the service.
What you’ll do:
- Providing administrative support to Social Work teams supporting older adults.
- Responding to enquiries from colleagues, partners and the public.
- Maintaining accurate records on case management systems.
- Processing information and documentation accurately.
- Coordinating meetings and supporting the day-to-day running of the service.
- Working collaboratively with colleagues to deliver excellent customer service.
- Taking minutes at internal and occasional safeguarding meetings, including coordinating invitations and distributing records.
What we’re looking for:
- Strong administration and customer service skills.
- Excellent written and verbal communication.
- Good organisational skills and the ability to manage competing priorities.
- Confidence using Microsoft 365 and ability to learn new IT systems.
- A flexible, team-focused approach with a commitment to inclusion, respect and excellent service.
Why join us:
- Make a difference: Watch this short video to find out more about the important work we do.
- Professional development: Comprehensive induction with a mix of office-based learning with a buddy, along with a range of e-learning modules, followed by continuous learning, mentoring and supportive supervision.
- Work-life balance: Enjoy a fulfilling career with a good balance between work and home life.
- Employee support: Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources and legal and financial advice.
- Competitive benefits package: Including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Your work base will be the office closest to your home address from the following locations: Totton Hub (Totton), Havant Plaza (Havant), Rookwood Centre (Eastleigh) or Lymington Library (Lymington). This is a hybrid role, combining office-based and home working.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Travel Requirements: You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.
Values Based Recruitment: We recruit for attitudes and values in Adults’ Health and Care. We invite you to evidence how you demonstrate our 5 core values in your application. For more information on our values, please refer to the candidate pack.
Additional Information: Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Business Support Assistant (Older Adults) in Havant employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
The Royal Borough of Kensington and Chelsea is an exceptional employer, offering a dynamic work environment where community engagement and consumer protection are at the forefront. Employees benefit from a supportive culture that prioritises professional development and collaboration, ensuring that you can grow your skills while making a meaningful impact in safeguarding consumers and promoting fair trade within the borough.
Contact Details:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Assistant (Older Adults) in Havant
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at ROYAL BOROUGH OF KENSINGTON AND CHELSEA.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from ROYAL BOROUGH OF KENSINGTON AND CHELSEA!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like ROYAL BOROUGH OF KENSINGTON AND CHELSEA, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at ROYAL BOROUGH OF KENSINGTON AND CHELSEA or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Business Support Assistant (Older Adults) in Havant
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to ROYAL BOROUGH OF KENSINGTON AND CHELSEA:Before hitting send, make sure to tailor your application specifically to ROYAL BOROUGH OF KENSINGTON AND CHELSEA! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
