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- Tasks: Assist with facilities management tasks, ensuring excellent customer service and safety compliance.
- Company: Join Hampshire County Council, a top-performing local authority known for its supportive work environment.
- Benefits: Enjoy flexible hours, holiday entitlement, pension schemes, and discounts on travel.
- Why this job: Make a real difference in your community while developing your skills in a diverse workplace.
- Qualifications: Experience in facilities support, strong communication skills, and a commitment to customer service are essential.
- Other info: This role offers a chance to work in interesting buildings across Hampshire.
The predicted salary is between 20700 - 21000 £ per year.
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Job Reference: HCC621777
Salary Range: £24,796 – £25,128 per annum
Work Location:Elizabeth II Court, Winchester
Hours per week: 37 (part time hours will be considered)
Contract Type: Permanent
Closing Date: 17 September 2025
Please note applications will be reviewed once submitted, therefore this advert may close early depending on volumes of applications received
A career in Facilities Management is a career unlike any other.
Our teams deliver a suite of services to thousands of staff across the Hampshire County Council network and its partners. Supported by friendly colleagues with varied skills and expertise, you’ll have plenty of opportunities to grow and develop in a diverse range of areas – all with the opportunity to work within some of Hampshire’s most interesting buildings!
The Role:
Working Hours: 0700-1500 or 1300-2100
The Facilities Management (FM) Team provides support to a wide range of buildings, and to staff working within them, across all partner agencies, ranging from fully FM managed buildings to drop-in sites throughout the County of Hampshire. Confident and dependable, you will have some experience in a similar role.
You will be able to work efficiently as part of a team and demonstrate real commitment to customer service. Your excellent communication skills will enable you to deal with a wide range of situations in a positive and professional manner.
What you’ll do:
General
• Provide excellent ‘Front of House ‘customer service in the delivery of a range of
services across sites in which you are required to work.
• Communicate to staff, contractors and members of the public in a professional
manner in person, over the phone and via email.
• Flexible individual with the ability to work across different Facilities Management
Teams as required.
Health & Safety
• Complete statutory compliance checks including Fire Safety, Legionella and First Aid.
• Work equipment safety checks.
• Identifying, reporting and resolving hazards where possible.
Security
• Full security checks of buildings during locking and unlocking.
• Setting of alarms and investigating alarm activations.
• Provide support to potentially sensitive or contentious meetings open to the public.
Maintenance
• Odd jobs, handyperson tasks, including; decoration works, putting up signs or
pictures and minor repairs.
• Be point of contact for staff to raise maintenance queries and fault reporting.
• Manage contractors attendance including permit to work and asbestos
management.
Other Duties
• Managing goods in and out, including parcels and supplies.
• Regular grounds maintenance.
• Waste management, collection and disposal.
What we’re looking for:
- Experience in a facilities support or similar role
- Confident, dependable, and able to work effectively as part of a team
- Strong commitment to delivering excellent customer service
- Excellent communication skills, with the ability to handle a wide range of situations professionally
- Positive attitude and a proactive approach to supporting staff across various building types and partner agencies throughout Hampshire
Our includes details of the holiday entitlement, pension scheme, flexi-time scheme, family friendly policies and interest free travel loans and discounts. We offer a flexible, motivating and inclusive workplace. We have created an environment that you can look forward to being a part of, where you are empowered to be your best and a workplace built on teamwork where people can grow and develop in their roles.
If you think you have what it takes to make a real difference in Hampshire, get in touch!
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance.
Additional Information:
Facilities Management Assistant
Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Facilities Assistant employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Detail:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant
✨Tip Number 1
Familiarise yourself with the specific facilities management services offered by Hampshire County Council. Understanding their operations and the types of buildings you’ll be working in can give you an edge during interviews.
✨Tip Number 2
Highlight any previous experience in customer service roles, especially in facilities or maintenance settings. Be ready to share examples of how you’ve handled challenging situations professionally.
✨Tip Number 3
Demonstrate your flexibility and teamwork skills by preparing examples of how you’ve successfully collaborated with others in past roles. This is crucial for a position that requires working across different teams.
✨Tip Number 4
Research health and safety regulations relevant to facilities management, such as fire safety and equipment checks. Showing knowledge in these areas can set you apart as a proactive candidate.
We think you need these skills to ace Facilities Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities support or similar roles. Emphasise your customer service skills and any specific tasks you've handled that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your commitment to excellent customer service and how your skills can contribute to the Facilities Management team.
Highlight Relevant Skills: In your application, clearly outline your communication skills and ability to handle various situations professionally. Provide examples of how you've worked effectively as part of a team in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Showcase Your Customer Service Skills
As a Facilities Assistant, you'll be the first point of contact for many. Be prepared to discuss your previous experiences in customer service and how you handled various situations. Use specific examples to demonstrate your ability to communicate effectively and maintain professionalism.
✨Demonstrate Teamwork and Flexibility
The role requires working as part of a team across different facilities. Highlight your experience in collaborative environments and your willingness to adapt to changing circumstances. Share instances where you successfully worked with others to achieve a common goal.
✨Emphasise Health and Safety Awareness
Familiarise yourself with health and safety regulations relevant to facilities management. Be ready to discuss any past experiences you have with compliance checks or safety protocols. Showing that you understand the importance of safety will set you apart.
✨Prepare for Practical Scenarios
You may be asked to solve practical problems or scenarios during the interview. Think about common maintenance issues or customer service challenges you might face in this role. Practising your responses can help you feel more confident and articulate during the interview.
