At a Glance
- Tasks: Engage with residents, solve problems, and enhance community life.
- Company: Join a supportive council team dedicated to making a difference.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Dynamic role with no two days the same, perfect for those who love variety.
- Why this job: Make a real impact in your community while building meaningful relationships.
- Qualifications: Empathy, communication skills, and a passion for customer service are essential.
The predicted salary is between 43308 - 45852 £ per year.
Salary range: £43,308 - £45,852 per annum
Work location: New Zealand Way, White City Estate, Hammersmith W12 7DE; Cobbs Hall, Fulham Palace Road, London SW6 6LL
Hours per week: 36
Contract type: 15 x Permanent
Closing date: 28 July 2026
Contact for informal discussion: Andrew Nowakowski, Head of Neighbourhoods and Communities
About the role
Are you passionate about people, places, and making communities thrive? Do you enjoy being out and about, meeting residents, solving problems, and creating real, lasting impact? Join us as a Neighbourhoods & Communities Officer and play a central part in shaping neighbourhoods where residents feel safe, supported and proud to live. This is a hands-on, people-first role where every day is different. You’ll be the friendly face of the council across a patch of around 400 households, building relationships, supporting residents to sustain their tenancies, tackling issues early and driving improvements that make neighbourhoods cleaner, safer, and more vibrant. If you love variety, responsibility and making things happen — this role is for you.
Working pattern: No hybrid working, Monday to Friday 9am to 5pm and also working on one Saturday in six from 9.30am to 2pm with a day off in lieu the following week.
What you’ll do:
- Be a visible, trusted presence on your patch – residents will know you, rely on you, and come to you first.
- Own your neighbourhood: from repairs to estate services to community improvements, you’ll be the guardian of your estates.
- Solve real problems – from tenancy issues to ASB cases – using a thoughtful, resident-centred approach.
- Support residents who need extra help, identifying safeguarding concerns and connecting people with the right services.
- Lead estate inspections, make sure safety standards are met, and take action on anything that puts residents at risk.
- Champion resident engagement – listening to local voices, empowering community groups and driving small projects that make a big difference.
- Manage tenancy changes (succession, mutual exchange, joint tenancies and more) and offer clear, helpful housing advice.
- Take the lead on ASB and tenancy enforcement, working with partners and preparing cases when needed.
- Welcome new tenants, carry out sign-ups, viewings and six-week visits and set people up for success in their new homes.
- Respond to emergencies on estates with calm, empathy and practical support.
About you:
- Have a naturally empathetic, curious approach to understanding residents and their neighbourhoods.
- Great communication skills – you enjoy working with people from all walks of life.
- Problem-solving ability – you stay calm, get the facts and follow issues through to the end.
- Strong organisational skills – you can juggle priorities and still deliver quality.
- Confidence using data and insight to improve services.
- Creativity and flexibility – you adapt, try new approaches and think differently.
- A commitment to excellent customer service – every interaction matters.
- Team spirit – you collaborate well and build strong working relationships.
- Experience in customer service (in any sector) is essential – housing experience is great but not required.
Why join us?
- Work autonomously, with no two days the same.
- See the direct impact of your work.
- Build real relationships with residents and partners.
- Work in a supportive team that values creativity, inclusion and emotional intelligence.
- Have opportunities to learn, develop and grow.
Our People Values
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.
- We are fair: We treat everyone with compassion, dignity and fairness. We value the views and opinions of others and promote benefits and opportunities for all.
- We are caring: We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.
- We are collaborators: We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.
- We are driven: We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.
Our commitment to you
At H&F you will have access to a comprehensive total reward package as well as joining a flexible working employer and as such all staff can request flexible working. We believe an inclusive workplace is about the visibility and representation of our local diverse community – it is about open and transparent decision making co-produced with staff and residents. It is about respect for diversity and a shared identity that seeks to encourage fair and transparent recruitment, retention, and career progression. We take a proactive approach to equity, diversity, and inclusion so that it is part of the fabric of the Council with a shared understanding of the role all colleagues play in realising the inclusivity of the workplace.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equitable access to jobs. No applicant or employee will receive less favourable treatment because of their age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.
We are committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that our recruitment and selection practices reflect this commitment.
Adjustments and Accommodations
We are committed to removing barriers in the workplace and this includes adjustments throughout the recruitment process. If you would like to discuss any adjustments or request the application form in a different format, please contact us.
Community Engagement & Estate Officer in England employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
The Royal Borough of Kensington and Chelsea is an exceptional employer, offering a dynamic work environment where community engagement and consumer protection are at the forefront. Employees benefit from a supportive culture that prioritises professional development and collaboration, ensuring that you can grow your skills while making a meaningful impact in safeguarding consumers and promoting fair trade within the borough.
Contact Details:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Engagement & Estate Officer in England
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like ROYAL BOROUGH OF KENSINGTON AND CHELSEA, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like ROYAL BOROUGH OF KENSINGTON AND CHELSEA and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Community Engagement & Estate Officer in England
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for ROYAL BOROUGH OF KENSINGTON AND CHELSEA and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Get to Know Public Sector Values
Before your interview with ROYAL BOROUGH OF KENSINGTON AND CHELSEA, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for ROYAL BOROUGH OF KENSINGTON AND CHELSEA.
