At a Glance
- Tasks: Support and enhance critical systems while resolving complex issues.
- Company: Join Hampshire and Isle of Wight Fire and Rescue Service, dedicated to public safety.
- Benefits: Flexible working, generous pension, gym access, and health perks.
- Other info: Inclusive workplace with opportunities for career growth and mentorship.
- Why this job: Make a real difference in emergency services while developing your skills.
- Qualifications: Experience in systems support, ITIL knowledge, and strong communication skills.
The predicted salary is between 36363 - 38220 £ per year.
Salary Range: £36,363 - £38,220 per annum
Work Location: HIWFRS HQ, Eastleigh
Hours per week: 37
Contract Type: Permanent
Closing Date: 9 August 2026
Interview Date: w/c 17 August 2026
The Role
As an ICT Systems Specialist, you’ll be at the heart of supporting and enhancing a range of critical systems, acting as the go-to expert for the technologies that keep the Service running effectively. You’ll tackle complex 3rd line issues, work closely with internal and external customers, and help shape system improvements by gathering requirements and driving valuable enhancements. You’ll also have the opportunity to develop innovative solutions, support remote teams, and deliver an excellent standard of user support, all while ensuring systems remain aligned with legislation and Service policies.
Key Responsibilities
- Provide 3rd line support and resolve complex system issues
- Gather requirements for system enhancements and fault resolution
- Lead user acceptance testing and ensure compliance
- Promote innovative ICT solutions and new ways of working
- Maintain technical documentation and user guides
- Support data quality and reporting
- Manage supplier relationships and technical performance
- Coach and mentor ICT colleagues
- Participate in and lead stakeholder meetings
- Deputise for senior management when required
About You
- Experience in systems support and development
- ITIL v4 knowledge or qualification
- Understanding of system integration and software testing
- Strong stakeholder and communication skills
- Ability to translate technical concepts into plain language
- Experience working with suppliers
- Ability to manage competing priorities
- Knowledge of data security principles
Why Join Us
- Meaningful work supporting emergency services and public safety
- Supportive team with opportunities to develop project management skills
- Flexible and hybrid working
- Generous pension scheme
- On-site parking
- Gym access
- Flu vaccinations and eye care vouchers
Additional Information
This role is subject to a Standard DBS Check.
Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Senior Systems Specialist T3 Hiwfrs624481 in Eastleigh employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
The Royal Borough of Kensington and Chelsea is an exceptional employer, offering a dynamic work environment where community engagement and consumer protection are at the forefront. Employees benefit from a supportive culture that prioritises professional development and collaboration, ensuring that you can grow your skills while making a meaningful impact in safeguarding consumers and promoting fair trade within the borough.
Contact Details:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruitment Team
