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- Tasks: Manage group bookings and ensure a smooth customer experience.
- Company: Join Hampshire County Council, a top-performing local authority in the UK.
- Benefits: Enjoy flexible working, competitive salary, and professional development opportunities.
- Why this job: Be part of a dynamic team that drives commercial success and enhances customer experiences.
- Qualifications: Strong admin and customer service skills; proficiency in Microsoft Office required.
- Other info: This role is subject to a Criminal Records Check.
The predicted salary is between 25186 - 26244 £ per year.
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Client:
Royal Borough of Kensington and Chelsea
Location:
Calshot, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b6e99388d801
Job Views:
3
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Job Reference: HCC622017
Salary Range: £25,186 – £26,244 per annum
Work Location: Calshot Activities Centre, Calshot
Hours per week: 37 (part time hours will be considered)
Contract Type: Permanent
Closing Date:7 September 2025
Are you a confident communicator with a passion for customer service? Do you thrive in a fast-paced environment where your work directly contributes to commercial success that’s leads to rewarding experiences for customers? If so, we’d love to hear from you!
The Role:
As a Centre Support Administrator – Groups, you’ll be a key member of the Customer Engagement Team at Calshot Activities Centre. You’ll manage group bookings from initial enquiry through to post-visit follow-up, ensuring a smooth and professional experience for all customers. Your role will be central to driving income, securing repeat business, and supporting the Centre’s commercial performance.
This is a varied and rewarding role that combines customer service, administration, and financial responsibilities. You’ll also contribute to the development of new business opportunities and help deliver strategic performance targets.
What you’ll do:
• Acting as the first point of contact for group booking enquiries
• Preparing quotes, processing bookings, and managing customer communications
• Ensuring timely payments and maintaining accurate records
• Driving income generation and commercial targets
• Contributing to service improvements and system development
• Assisting with financial processes including invoicing, procurement, and banking
• Supporting events, facilities, and wider Centre operations as needed
What we’re looking for:
• Strong administrative and customer service experience
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office and booking systems
• Ability to manage multiple tasks and meet deadlines
• A proactive, flexible, and team-oriented approach
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and .
Additional Information:
Vetting Requirements:
This post is subject to a Criminal Records Check.
Contact Details for an Informal Discussion:
Carolyn Coy, Business Support Manager on 02380 892077
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.
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Centre Support Administrator - Groups employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Detail:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Administrator - Groups
✨Tip Number 1
Familiarise yourself with the Calshot Activities Centre and its offerings. Understanding the services they provide will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might encounter in a booking environment. Being able to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of the Royal Borough of Kensington and Chelsea. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your understanding of the role and the organisation's goals. This shows your enthusiasm and helps you assess if the position is the right fit for you.
We think you need these skills to ace Centre Support Administrator - Groups
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Centre Support Administrator position. Tailor your application to highlight relevant experience in customer service and administration.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your administrative and customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've contributed to previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific skills that align with the job description, such as proficiency in Microsoft Office and experience with booking systems.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Showcase Your Customer Service Skills
As a Centre Support Administrator, you'll be the first point of contact for group bookings. Be prepared to discuss your previous customer service experiences and how you've handled challenging situations. Use specific examples to demonstrate your communication skills and ability to create positive customer experiences.
✨Demonstrate Your Administrative Proficiency
This role requires strong administrative skills, so be ready to talk about your experience with managing bookings, processing payments, and maintaining records. Highlight your proficiency in Microsoft Office and any booking systems you've used, as this will show your capability to handle the administrative tasks effectively.
✨Emphasise Your Ability to Multitask
The job involves managing multiple tasks simultaneously, so it's crucial to convey your ability to prioritise and meet deadlines. Share examples from past roles where you successfully juggled various responsibilities, ensuring that you maintained high standards of service throughout.
✨Express Your Team-Oriented Approach
Collaboration is key in this role, so be sure to express your willingness to work as part of a team. Discuss any experiences where you contributed to team goals or supported colleagues, as this will demonstrate your proactive and flexible approach, which is highly valued by employers.
