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- Tasks: Engage with the community, lead activities, and support digital access in a vibrant library setting.
- Company: Join Hampshire County Council and be part of a caring, supportive team.
- Benefits: Enjoy competitive pay, generous leave, and a great work-life balance with no Sunday shifts.
- Why this job: Make a real difference in your community while developing valuable skills and connections.
- Qualifications: Customer service experience, strong communication skills, and digital confidence are essential.
- Other info: Flexible hours available with opportunities for career growth and training.
The predicted salary is between 25186 - 26244 £ per year.
Job Reference: HCC
Salary Range: £25,186 - £26,244 pro-rata, per annum
Work Location: Andover Library, Andover
Hours per week: 25.5 or 16.5
Contract Type: Permanent
Closing Date: 15 February 2026
Interview Date: 2 March 2026
The Role:
Make a real difference in your local community as a Library Team Assistant. This vibrant, people-focused role places you at the heart of a dynamic library environment where no two days are the same. You’ll deliver excellent customer service, lead engaging activities, support digital access, and help visitors of all ages feel welcome and empowered. If you thrive in a fast-paced setting and enjoy variety, teamwork, and helping others, this is the role for you.
What you’ll do:
- Create a welcoming, inclusive space and support customers of all ages to engage with the full range of library services.
- Lead Rhyme Time and Story Time sessions and promote reading initiatives like the Summer Reading Challenge.
- Carry out manual tasks such as moving furniture, lifting boxes, and setting up spaces for activities.
- Help customers build digital confidence across a range of devices and support with admin tasks including payments, calls, and stock management.
- Promote library services through social media and work with external partners to engage the wider community.
What we’re looking for:
- Experience in a busy, customer-facing role, with a friendly and inclusive approach to working with the public.
- Excellent communication and interpersonal skills, with the ability to adapt to different people and situations.
- Strong digital skills, with confidence using Microsoft Office, Google Workspace, and learning new systems.
- Comfortable using social media to engage with the community and raise awareness of services, or open to learning with support and training provided.
- Physically able to carry out manual tasks such as moving stock and setting up spaces.
Why join us?
- Be part of a supportive, caring team that takes pride in making a positive impact.
- Enjoy a varied, feel-good role that helps people and strengthens community connections.
- Benefit from a comprehensive induction and training plan, as well as ongoing opportunities for career development.
- Enjoy a good work-life balance with fixed shifts on a two-week rota and no Sunday or Bank Holiday working.
- Access to Health Assured's comprehensive Employee Assistance Programme to support your physical and mental wellbeing, including 24/7 telephone support, a suite of online resources, and legal and financial advice.
- Competitive benefits package, including generous annual leave entitlement, occupational sick pay, and access to the Local Government Pension Scheme.
Your working pattern:
Two posts are available: 25.5 hours and 16.5 hours per week. Both roles are primarily based at Andover Library and operate on a two-week rotating rota. The 16.5-hour role includes a shift at Whitchurch Library every other week. The 25.5-hour role does not include a regular Whitchurch shift, though occasional cover may be required. Full rota details are available in the candidate pack.
Applications will be reviewed as soon as they are received, therefore the advert may close early.
Please note: We are unable to offer sponsorship for this role and therefore it is essential that you already have the right to work in the UK before applying.
Travel Requirements:
You may be required to visit other locations within Hampshire, and therefore need to have the ability to travel, as necessary.
Additional Information:
The post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
Library Team Assistant in Andover employer: ROYAL BOROUGH OF KENSINGTON AND CHELSEA
Contact Detail:
ROYAL BOROUGH OF KENSINGTON AND CHELSEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Team Assistant in Andover
✨Tip Number 1
Get to know the library environment! Pop into your local library and chat with the staff. This will not only give you a feel for the place but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with the community, try leading a small group activity or volunteering at local events to boost your confidence.
✨Tip Number 3
Show off your digital skills! Familiarise yourself with social media platforms and think of creative ways to promote library services. Maybe even draft a few posts to showcase your ideas during the interview!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Library Team Assistant in Andover
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for helping others and your love for community engagement.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and any activities you've led. We’re looking for how you meet the specific requirements mentioned in the job description, so be clear and concise!
Be Digital Savvy: Since digital skills are key for this role, mention any experience you have with Microsoft Office, Google Workspace, or social media. If you're keen to learn new systems, let us know that too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at ROYAL BOROUGH OF KENSINGTON AND CHELSEA
✨Know Your Library Services
Before the interview, take some time to familiarise yourself with the library services offered at Andover. Understand the various programmes like Rhyme Time and Story Time, and think about how you can contribute to these initiatives. This will show your genuine interest in the role and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about situations where you made a positive impact on someone's day or helped them overcome a challenge. This is crucial for a role that focuses on community engagement and support.
✨Demonstrate Digital Confidence
Since the role requires strong digital skills, be ready to discuss your experience with tools like Microsoft Office and Google Workspace. If you're not as familiar with social media, express your willingness to learn and adapt. Highlight any relevant experiences where you've used technology to assist others.
✨Emphasise Teamwork and Adaptability
The library environment is dynamic, so it's important to convey your ability to work well in a team and adapt to changing situations. Share examples of how you've collaborated with others in previous roles and how you handle unexpected challenges. This will demonstrate that you're a great fit for the vibrant library setting.
