At a Glance
- Tasks: Help residents facing homelessness find safe and stable housing through compassionate support.
- Company: Join a caring council dedicated to improving community wellbeing.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for career progression and community impact.
- Why this job: Make a real difference in people's lives while building your housing career.
- Qualifications: Experience in frontline housing services and strong communication skills required.
The predicted salary is between 28796 - 35196 £ per year.
Help residents take their next steps towards a settled home and build a secure, independent future. As an Accommodation Solutions and Resettlement Officer, you’ll play a pivotal role in helping households facing homelessness find safety, security and stability. You’ll be a trusted point of contact, guiding residents through urgent housing challenges and providing clear, practical advice to help them move forward.
What you’ll be doing
Your focus will be on providing compassionate, practical support to households experiencing homelessness. In this varied, resident-facing role, you’ll assess accommodation suitability, coordinate urgent placements and facilitate smooth moves into safe, stable housing. Day-to-day casework will involve regular visits to residents, working directly with accommodation providers and partner agencies to resolve issues quickly. You’ll complete tenancy audits, contribute to suitability reviews and help households transition out of high-cost emergency accommodation into sustainable, settled homes. When tenancy or accommodation issues arise, you’ll step in with early advice, practical solutions and appropriate enforcement action when necessary. You’ll also collaborate closely across housing, legal and social care services to make the most equitable use of available resources. This is a demanding frontline position where you’ll manage competing deadlines and maintain accurate, high-quality records for cases that can attract scrutiny through ombudsman enquiries or legal challenges. Through it all, your priority will be achieving fair, transparent and lasting solutions for the families and individuals who need us most.
What you’ll bring
You’ll bring a strong background in frontline housing services, supported by a solid understanding of homelessness legislation, housing needs and welfare reform. You will also have hands-on experience managing temporary accommodation placements, move-on planning, suitability reviews and housing case-management systems. Resilience, empathy and professional judgement are essential qualities for this role. You’ll be someone who remains calm and approachable under pressure, comfortable handling sensitive casework and confident making fair, well-reasoned decisions in a heavily scrutinised environment. You’re an excellent communicator who knows how to explain complex decisions clearly and sensitively to residents, colleagues and partner organisations. Highly organised and proactive, you will be confident in managing a demanding workload, balancing competing priorities and taking ownership of complex casework with limited supervision. Above all, you’ll share our commitment to equal opportunities, outstanding customer care and our core values of putting communities first, acting with integrity and working together.
Why join us
At RBKC, we’re all in – investing in our people, our communities and our future. You’ll join a collaborative, friendly and supportive team that takes genuine pride in improving the resident experience. Alongside a competitive salary and flexible working, you’ll benefit from a working environment that values your wellbeing, professional development and contribution to the borough. This role offers a fantastic springboard for your housing career, giving you valuable exposure to complex casework, multi-agency partnerships and service improvement projects. We actively invest in our people’s growth, with colleagues across the team regularly progressing to secondments that offer valuable managerial experience. By joining our Accommodation Solutions team, you’ll have the scope to expand your expertise, build professional confidence and contribute fresh ideas to help shape the future of our housing support.
About us
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough. As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all. In this role, the ‘we’re all in’ mindset comes to life in the direct, meaningful support you provide each day. Working on the housing frontline brings real challenges and complex situations, but your dedication, empathy and practical approach will help vulnerable households take life-changing steps towards stability. When you commit fully to resolving housing issues, you will find immense professional reward and play a defining part in strengthening our local community.
Interview Details
This role will require a standard DBS. Interviews will take place on W/C 30th November 2026.
Working Style
You'll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you’re working on the frontline or behind the scenes, you’ll be part of a dedicated team making a real difference to residents’ lives.
Ready to join us? We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you. Please apply online explaining how you meet the requirements set out in the person specification and job description.
We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants. We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community. We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible. We are committed to fair, transparent, and consistent pay practices. New hires will start at the minimum of the advertised salary range. Employees receive annual salary increases until they reach the top of the pay scale. In addition, employees will receive any agreed cost of living pay rises.
Accommodation Solutions Officer x 2 - Fixed Term for 18 months employer: Royal Borough of Kensington and Chelsea
At RBKC, we are dedicated to creating a greener future for our community, making us an exceptional employer for those passionate about sustainability. As a Decarbonisation and Sustainability Project Manager, you will enjoy a collaborative work culture that prioritises professional development, flexible working arrangements, and the opportunity to engage directly with residents in meaningful projects. Join us in transforming social housing while benefiting from a competitive package and the chance to be part of a nationally recognised decarbonisation programme.
Contact Details:
Royal Borough of Kensington and Chelsea Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Solutions Officer x 2 - Fixed Term for 18 months
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Royal Borough of Kensington and Chelsea, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Accommodation Solutions Officer x 2 - Fixed Term for 18 months
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Royal Borough of Kensington and Chelsea. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Royal Borough of Kensington and Chelsea. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Royal Borough of Kensington and Chelsea
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Royal Borough of Kensington and Chelsea.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Accommodation Solutions Officer x 2 - Fixed Term for 18 months role at Royal Borough of Kensington and Chelsea, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Royal Borough of Kensington and Chelsea that you can think critically and act effectively under pressure.
