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- Tasks: Support tenants with admin duties and provide excellent customer service.
- Company: Join a dynamic team at the Royal Borough of Greenwich.
- Benefits: Flexible working options, competitive salary, and a supportive environment.
- Other info: Opportunities for career growth in a diverse workplace.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong attention to detail and commitment to customer care.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity to join a busy admin team and stretch your skills far beyond a basic administration role. The team provides comprehensive admin and phone service to the Housing department’s Tenancy Enforcement Officers, Community Participation and Diversity Officers and Sheltered Housing Team. Tenancy Support Officers are based at the Woolwich Centre and can work from home part of the week after training.
Responsibilities
- Carry out standard admin duties.
- Take calls from tenants.
- Let garages and bike spaces.
- Process changes to council tenancies.
- Maintain accurate IT records.
- Take minutes for case conferences.
- Support colleagues in a pressured environment with changing priorities.
Role details
There are 2 permanent roles: one full time (35 hours) and one part time (21 hours – Monday, Tuesday and Friday only). You will need to be 100% accurate in your work and be committed to providing the highest standard of customer care.
Salary
Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use the 'Salary Calculator' to help you calculate a pro rata salary.
Diversity Statement
Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
Tenancy Support Officer employer: Royal Borough Of Greenwich
Contact Detail:
Royal Borough Of Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those already working as Tenancy Support Officers. A friendly chat can lead to insider info about job openings and what the role really entails.
✨Tip Number 2
Prepare for the interview by practising common questions related to tenancy support. Think about scenarios where you’ve demonstrated customer care or handled pressure, as these will be key in showcasing your skills.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with IT systems commonly used in housing administration. Being comfortable with tech can set you apart from other candidates and show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Tenancy Support Officer role. We want to see how your skills can help us provide top-notch support to our tenants!
Showcase Your Customer Care Skills: Since this role is all about providing excellent customer service, include examples of how you've gone above and beyond for customers in previous roles. We love seeing that commitment to care!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, especially when it comes to your experience and skills. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Royal Borough Of Greenwich
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenancy Support Officer. Familiarise yourself with the admin duties, customer care expectations, and the importance of accuracy in processing tenancy changes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, it's crucial to listen carefully to the questions being asked. This not only helps you provide relevant answers but also demonstrates your communication skills. If you're unsure about a question, don't hesitate to ask for clarification – it shows you're engaged and keen to provide the best response.
✨Showcase Your Customer Care Skills
Since this role involves a lot of interaction with tenants, be prepared to discuss your experience in customer service. Share specific examples of how you've handled challenging situations or provided exceptional support. This will highlight your commitment to delivering high standards of care, which is essential for the position.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations as a Tenancy Support Officer. Think about potential challenges you might face, such as managing changing priorities or supporting colleagues under pressure. Prepare your responses in advance to demonstrate your problem-solving skills and adaptability.