Social Care Strategic Lead Business Support Officer

You Will Have

Strategic Lead Business Support Officer (24 months Fixed Term Contract)

At the Royal Borough of Greenwich, we are ambitious for our children, young people and families. We are seeking a highly organised, proactive and professional individual to join our Children's Services Quality Improvement Division as a Social Care Strategic Lead Business Support Officer.

This is an exciting opportunity to work at the centre of Children's Social Care, providing high-level business support to Strategic Leads and helping to ensure that key priorities, governance processes, performance reporting and improvement activity are delivered effectively. The role offers a unique opportunity to contribute to services that make a real difference to the lives of children and families across Greenwich.

About The Role

As the Social Care Strategic Lead Business Support Officer, you will provide executive business support to allocated Strategic Leads across Children's Social Care.

You will be responsible for coordinating complex business activities, managing competing priorities, supporting governance arrangements and ensuring that senior leaders have the information, reports and administrative support they need to make informed decisions and deliver excellent services.

Working across multiple service areas, you will build strong relationships with colleagues, partners and stakeholders, managing sensitive information with discretion and professionalism while helping to drive consistency, efficiency and continuous improvement across Children's Services.

Key Responsibilities

• Provide executive support to Strategic Leads, managing complex diaries, meetings and business priorities.
• Act as a key point of contact, responding to enquiries and coordinating communications on behalf of senior leaders.
• Coordinate leadership meetings, governance boards, workshops and service forums, ensuring papers, agendas and actions are managed effectively.
• Prepare, collate and maintain reports, briefings, presentations and management information.
• Monitor and track actions arising from inspections, audits, complaints, quality assurance activity and service improvement plans.
• Support the management of statutory and corporate deadlines, including complaints, member enquiries and Freedom of Information requests.
• Coordinate performance reporting and management information processes, supporting the monitoring of service performance and improvement activity.
• Analyse data and information to identify trends, risks and emerging themes, presenting findings clearly to support decision making.
• Support service reviews, project work and improvement initiatives across Children's Services.
• Maintain effective systems, records and information management processes, ensuring compliance with GDPR and information governance requirements.
• Support budget monitoring, procurement activity and financial administration in accordance with Council procedures.
• Identify opportunities to improve business processes, systems and ways of working to enhance efficiency and effectiveness.

About You

We are looking for an experienced business support professional who is confident working with senior leaders and thrives in a busy and changing environment.

You Will Have

Essential Experience

• Experience supporting senior management teams within a complex organisation.
• Experience producing reports and management information for senior leaders.
• Experience analysing information and presenting findings clearly.
• Experience taking accurate minutes and maintaining action logs.

Essential Knowledge

• Understanding of Children's Services governance, performance and quality assurance arrangements.
• Strong understanding of Microsoft Office, Outlook and Teams.
• Knowledge of data analysis, performance reporting and information management.
• Understanding of GDPR, data protection and information governance requirements.
• Knowledge of financial administration processes.

Essential Skills

• Excellent organisational skills and the ability to manage multiple competing priorities.
• Strong communication and relationship-building skills.
• Ability to analyse complex information and produce clear reports.
• Ability to work independently and use sound judgement.
• Strong coordination and project support skills.
• Ability to review and improve administrative processes and systems.
• High levels of professionalism, discretion and confidentiality.

This post is subject to an Enhanced Disclosure and Barring Service (DBS) check.

As this role sits within Children's Services and involves access to sensitive information relating to children, young people and families, the successful candidate will be required to undergo an Enhanced DBS check as part of the recruitment process.

The Royal Borough of Greenwich is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close

All vacancies close at midnight unless otherwise stated.

Early Advert Close

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

Full Employment History

A full employment history is required for this role. Please provide a full employment history, together with a satisfactory written explanation of any gaps in employment.

Salary

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

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