Product Manager

Job Reference: royalgreenwich/TP/1764/914

Number of Roles: 1

Type of Role: Permanent

Salary: PO5 - £52,194 to £55,323 (additional market supplement may apply)

Main Location: Woolwich, London

Closing Date: 28/06/2026

Job Category: IT / Digital

Region / Division: The Woolwich Centre

Directorate: Resources

Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents. We have a vision of a happier, healthier, and more connected borough. To achieve this, we’re investing heavily in our digital services. We published our first digital strategy in 2020 and will refresh it in 2026 to set out renewed ambitions over the next few years. It’s an exciting time to join us. We’re searching for people‑focused digital, data and technology experts to join our team. We’re focused on improving services for our residents and enabling staff to work more efficiently. There’s plenty of opportunity for you to have your say and help shape our work. We are building a team where everyone feels safe to be who they are. We value empathy, open‑mindedness, and a real passion for our mission.

What You’ll Do

As part of the Product team in Digital, Customer Services and Operations, you’ll lead multidisciplinary teams working on new and existing products and services for residents and staff. Our current work streams include:

• Building a platform to develop new transactions for residents and staff
• Iterating our new LocalGov Drupal website to better meet user needs
• Helping residents manage their Council Tax payments online
• Designing better ways for residents to apply for certain benefits
• Running experiments with AI to enable staff to work more efficiently

You’ll work closely with other council teams who want to improve their services, listening to their needs and balancing them with business and technical constraints. You’ll speak up for our users, whether they are residents or staff, and use data and research to ensure our products and services meet their needs. At all stages of the product lifecycle, you’ll confidently lead your team in setting a vision and fulfilling it, solving our users’ problems with products we can be proud of. You’ll report to a senior product manager and play an active role in developing our product management community of practice.

Who You Are

You’ll have experience delivering and iterating digital products. You might be an experienced product manager who has led multidisciplinary teams before, or you might be looking for your first product management role, having led impactful projects in an adjacent discipline such as service design or business analysis. Either way, you’ll be a curious and impact‑driven person, whose focus is always on the user. You’ll be a leader who listens to and values the opinions of others, works well with people from different disciplines in your team and colleagues across the council, and creates the conditions for the best decisions to be made. You’ll also be curious about technology and not afraid to try new things. You’ll be familiar with different product management techniques, frameworks and principles and be able to adapt these for the context you’re working in. You’ll be pragmatic about how you do product management and willing to change your approach depending on the needs of the people and service you’re working with. You’ll be passionate about developing your skills and supporting others in the team.

You Should Be

We are looking for people who share our values and principles:

• We put people first
• We are practical optimists
• We value being a team more than being the star
• We are open
• We learn by experimenting
• We are motivated by purpose

These values were produced by the Product Team, and they are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.

Benefits

• 28 days annual leave, rising to 31 days after five years of continuous local government service
• Flexible and hybrid working arrangements, 1 day in office per week
• Mental health support, including an external counselling service
• Long service awards
• Learning and development opportunities, including a thriving community of practice, mentoring and training
• Staff networks for mental health, LGBTQ+ support, racial equality and more
• Vouchers for free eye tests
• Annual season ticket loans
• Cycle to work scheme, including indoor cycle storage and showers
• Greenwich One Card with discounts at local businesses

We are passionate about creating a diverse workforce and positively encourage applications from under‑represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion. As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview.