At a Glance
- Tasks: Support planning and building control teams with administrative tasks and customer service.
- Company: Join the vibrant Royal Borough of Greenwich, committed to community growth and sustainability.
- Benefits: Enjoy flexible working, generous leave, and opportunities for training and career development.
- Other info: Training provided; a great opportunity for career growth in a dynamic environment.
- Why this job: Make a real impact in shaping your community's future while developing your skills.
- Qualifications: Organised, detail-oriented, and experienced in admin or customer service roles.
The predicted salary is between 36585 - 36585 £ per year.
The Royal Borough of Greenwich is proud to be one of London’s most vibrant and diverse boroughs, with a rich heritage and ambitious plans for growth and regeneration. We are committed to delivering high-quality services that support sustainable development and create thriving communities. Our Planning and Building Control service plays a vital role in shaping the borough’s future, ensuring development is safe, compliant, and contributes positively to the local environment.
We are seeking a motivated and organised Planning and Building Control Support Officer to join our busy and dynamic team. In this key administrative role, you will provide essential support to both the Planning and Building Control teams, helping to ensure the efficient processing of applications and delivery of high-quality customer service. You will act as a first point of contact for residents, developers, and stakeholders, handling enquiries and supporting the smooth operation of the service.
Key Responsibilities- Provide administrative support across Planning and Building Control functions
- Process planning and building control applications, ensuring accuracy and compliance with procedures
- Maintain and update databases and records, including document management systems
- Respond to customer enquiries via phone, email, and in person in a professional and timely manner
- Assist with the validation of applications and checking submitted documentation
- Support the coordination of consultations and statutory notifications
- Liaise with internal teams, external agencies, and stakeholders
- Assist with invoicing, fee processing, and financial tracking where required
- Contribute to continuous service improvement and digital transformation initiatives
We’re looking for someone who is:
- Highly organised with excellent attention to detail
- Experienced in an administrative or customer service role (local authority experience desirable)
- A confident communicator with strong written and verbal skills
- Able to manage competing priorities in a fast-paced environment
- Comfortable working with IT systems and databases
- A team player with a proactive and flexible approach
Knowledge or interest in planning and building control processes would be advantageous, but training will be provided.
What We Offer- A supportive and collaborative working environment
- Opportunities for training and career development
- Flexible and hybrid working arrangements
- Generous annual leave entitlement
- Access to a range of employee benefits and wellbeing initiatives
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
Planning and Building Control Support Officer employer: Royal Borough Of Greenwich
The Royal Borough of Greenwich is an exceptional employer, offering a supportive and collaborative work environment that prioritises employee growth and development. With flexible working arrangements and a commitment to diversity, we empower our staff to thrive while contributing to the vibrant community of Woolwich. Join us in shaping the future of our borough through meaningful work in planning and building control.
Contact Details:
Royal Borough Of Greenwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planning and Building Control Support Officer
✨Tip Number 1
Network like a pro! Reach out to people in the planning and building control field. Attend local events or join online forums to connect with professionals who can give you insights or even refer you to opportunities.
✨Tip Number 2
Prepare for interviews by researching the Royal Borough of Greenwich. Understand their projects, values, and community initiatives. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Planning and Building Control Support Officer, you'll be the first point of contact for many. Role-play common scenarios with friends to boost your confidence in handling enquiries.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Royal Borough of Greenwich and contributing to their vibrant community.
We think you need these skills to ace Planning and Building Control Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Planning and Building Control Support Officer. We want to see how you can contribute to our vibrant community!
Show Off Your Organisational Skills:Since this role requires excellent organisation, give us examples of how you've managed multiple tasks or projects in the past. We love a good story about keeping things running smoothly!
Be Professional in Communication:As you'll be the first point of contact for residents and stakeholders, showcase your communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Royal Borough Of Greenwich
✨Know Your Stuff
Familiarise yourself with the key responsibilities of the Planning and Building Control Support Officer role. Understand the processes involved in planning applications and building control, as well as the importance of compliance and customer service. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained attention to detail, especially in a fast-paced environment.
✨Communicate Clearly
As a first point of contact for residents and stakeholders, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to demonstrate your ability to engage effectively with others.
✨Embrace Teamwork
Highlight your experience working in teams and your proactive approach to collaboration. Share specific examples of how you've contributed to team success in previous roles. This will show that you're not just a lone wolf but someone who thrives in a supportive and dynamic environment like the one at the Royal Borough of Greenwich.
