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- Tasks: Support tenants with admin duties and provide excellent customer service.
- Company: Join the Royal Borough of Greenwich's dynamic Housing department.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong attention to detail and a passion for customer care.
The predicted salary is between 30000 - 40000 £ per year.
This is an exciting opportunity to join a busy admin team and stretch your skills far beyond a basic administration role. The team provides comprehensive admin and phone service to the Housing department’s Tenancy Enforcement Officers, Community Participation and Diversity Officers and Sheltered Housing Team. Tenancy Support Officers are based at the Woolwich Centre and can work from home part of the week after training.
Responsibilities
- Carry out standard admin duties.
- Take calls from tenants.
- Let garages and bike spaces.
- Process changes to council tenancies.
- Maintain accurate IT records.
- Take minutes for case conferences.
- Support colleagues in a pressured environment with changing priorities.
Role details
There are 2 permanent roles: one full time (35 hours) and one part time (21 hours – Monday, Tuesday and Friday only). You will need to be 100% accurate in your work and be committed to providing the highest standard of customer care.
Salary
Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use the 'Salary Calculator' to help you calculate a pro rata salary.
Diversity Statement
Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
Tenancy Support Officer in London employer: Royal Borough Of Greenwich
Contact Detail:
Royal Borough Of Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Support Officer in London
✨Tip Number 1
Get to know the company! Research the Royal Borough of Greenwich and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be taking calls from tenants, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to showcase your admin skills! Brush up on your IT knowledge and be prepared to discuss how you maintain accurate records. Maybe even bring examples of how you've handled similar tasks in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Tenancy Support Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Tenancy Support Officer role. We want to see how your skills can help us provide top-notch support to our tenants!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our busy admin team. Keep it friendly and professional!
Showcase Your Customer Care Skills: Since providing excellent customer care is key, share examples of how you've gone above and beyond for customers in previous roles. We love to see that commitment to service!
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the easiest way for us to review your application and get back to you!
How to prepare for a job interview at Royal Borough Of Greenwich
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenancy Support Officer. Familiarise yourself with standard admin duties, tenant communication, and the importance of maintaining accurate IT records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since providing high-quality customer care is crucial for this position, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to stay calm under pressure and adapt to changing priorities, as this will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by engaging with the interviewer’s questions. Nod, maintain eye contact, and ask clarifying questions if needed. This shows that you value their input and are keen to understand the role and its challenges better.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.