At a Glance
- Tasks: Support planning and building control teams with administrative tasks and customer service.
- Company: Join the vibrant Royal Borough of Greenwich, committed to community growth and sustainability.
- Benefits: Enjoy flexible working, generous leave, and a supportive environment for career development.
- Other info: Training provided; diverse workplace welcoming all applicants.
- Why this job: Make a real impact in shaping your community while gaining valuable experience.
- Qualifications: Organised, detail-oriented, and experienced in admin or customer service roles.
The predicted salary is between 32535 - 36585 £ per year.
The Royal Borough of Greenwich is proud to be one of London’s most vibrant and diverse boroughs, with a rich heritage and ambitious plans for growth and regeneration. We are committed to delivering high-quality services that support sustainable development and create thriving communities. Our Planning and Building Control service plays a vital role in shaping the borough’s future, ensuring development is safe, compliant, and contributes positively to the local environment.
We are seeking a motivated and organised Planning and Building Control Support Officer to join our busy and dynamic team. In this key administrative role, you will provide essential support to both the Planning and Building Control teams, helping to ensure the efficient processing of applications and delivery of high-quality customer service. You will act as a first point of contact for residents, developers, and stakeholders, handling enquiries and supporting the smooth operation of the service.
Key Responsibilities
- Provide administrative support across Planning and Building Control functions
- Process planning and building control applications, ensuring accuracy and compliance with procedures
- Maintain and update databases and records, including document management systems
- Respond to customer enquiries via phone, email, and in person in a professional and timely manner
- Assist with the validation of applications and checking submitted documentation
- Support the coordination of consultations and statutory notifications
- Liaise with internal teams, external agencies, and stakeholders
- Assist with invoicing, fee processing, and financial tracking where required
- Contribute to continuous service improvement and digital transformation initiatives
About You
- Highly organised with excellent attention to detail
- Experienced in an administrative or customer service role (local authority experience desirable)
- A confident communicator with strong written and verbal skills
- Able to manage competing priorities in a fast-paced environment
- Comfortable working with IT systems and databases
- A team player with a proactive and flexible approach
Knowledge or interest in planning and building control processes would be advantageous, but training will be provided.
What We Offer
- A supportive and collaborative working environment
- Opportunities for training and career development
- Flexible and hybrid working arrangements
- Generous annual leave entitlement
- Local Government Pension Scheme
- Access to a range of employee benefits and wellbeing initiatives
Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
For an informal discussion please contact Donna Truscott.
Planning and Building Control Support Officer in London employer: Royal Borough Of Greenwich
The Royal Borough of Greenwich is an excellent employer, offering a supportive and collaborative working environment that prioritises employee growth and development. With flexible working arrangements, generous annual leave, and access to various wellbeing initiatives, employees can thrive both personally and professionally while contributing to the vibrant community of Woolwich. Join us in shaping the future of our borough through meaningful work in planning and building control.
Contact Details:
Royal Borough Of Greenwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planning and Building Control Support Officer in London
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We think you need these skills to ace Planning and Building Control Support Officer in London
Some tips for your application 🫡
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How to prepare for a job interview at Royal Borough Of Greenwich
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
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Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
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Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
