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- Tasks: Support families with enquiries on childcare, financial aid, and community services.
- Company: Join the Greenwich Families Information Service, a friendly team dedicated to supporting local families.
- Benefits: Enjoy hybrid working, flexible hours, and the chance to make a real impact in the community.
- Why this job: Be part of a vibrant team, engage with the community, and help families access vital services.
- Qualifications: Strong IT skills, attention to detail, and excellent communication abilities are essential.
- Other info: This is a fixed-term role until March 2026, with an enhanced DBS check required.
The predicted salary is between 28800 - 43200 £ per year.
The Greenwich Families information Service is requiring cover for maternity leave within the team. This is a fixed term post until March 2026.
As a Families Information Officer, you will be part of a busy but friendly team handling enquiries on a broad range of subjects, including, but not limited to, childcare, available financial support, activities, school admissions and family support services.
The team are also integral to our Family Hubs network and as part of this role would be required to organise and manage your own outreach programme within the community, engaging and supporting residents to access services on offer whilst maintaining close working relationships with our Family Hubs and Children’s Centres colleagues, health, local community groups and schools.
You will need a keen eye for detail and the ability to communicate in plain English via various mediums including updating web-based information on our Greenwich Community Directory.
A confident knowledge of IT packages is essential as well as the ability to manage your own time.
You must also appreciate the need for discretion and the importance of confidentiality, be able to work flexibly as part of a team and on your own initiative.
This is a hybrid position, split between remote working, The Woolwich Centre, and various locations throughout the borough on outreach.
An enhanced DBS Disclosure will be undertaken on the successful person before appointment is confirmed.
For an informal discussion about this opportunity, please contactRachel Lee; 020 8921 3713
To apply please click theApply Now link below.
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Families Information Officer employer: Royal Borough Of Greenwich
Contact Detail:
Royal Borough Of Greenwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Families Information Officer
✨Tip Number 1
Familiarise yourself with the services offered by the Greenwich Families Information Service. Understanding their current outreach programmes and community engagement strategies will help you demonstrate your knowledge during any discussions or interviews.
✨Tip Number 2
Network with professionals in the field of family support and community services. Attend local events or workshops to connect with individuals who work in Family Hubs or Children’s Centres, as they can provide valuable insights and potentially refer you for the position.
✨Tip Number 3
Brush up on your IT skills, especially with web-based information management systems. Being able to confidently update and manage online resources will set you apart, so consider taking a short course if you feel you need to enhance your abilities.
✨Tip Number 4
Prepare for the possibility of discussing confidentiality and discretion in your role. Think of examples from your past experiences where you successfully handled sensitive information, as this will show your understanding of the importance of these values in the position.
We think you need these skills to ace Families Information Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Families Information Officer position. Tailor your application to highlight how your skills and experiences align with these needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in community outreach, information services, or roles that required strong communication skills. Provide specific examples of how you've successfully engaged with families or managed enquiries.
Showcase IT Proficiency: Since a confident knowledge of IT packages is essential, mention any relevant software or tools you are familiar with. If you have experience updating web-based information or managing databases, be sure to include that as well.
Emphasise Confidentiality and Discretion: Given the importance of confidentiality in this role, include a statement in your application about your understanding of discretion in handling sensitive information. This will demonstrate your professionalism and suitability for the position.
How to prepare for a job interview at Royal Borough Of Greenwich
✨Know Your Community
Familiarise yourself with the local community resources and services available in Greenwich. Being able to discuss specific programmes or support services during your interview will demonstrate your commitment and understanding of the role.
✨Showcase Your Communication Skills
As a Families Information Officer, clear communication is key. Prepare examples of how you've effectively communicated complex information in plain English, whether through written updates or verbal interactions, to show you can engage with diverse audiences.
✨Demonstrate IT Proficiency
Be ready to discuss your experience with various IT packages and web-based platforms. Highlight any relevant projects where you managed or updated online information, as this will be crucial for maintaining the Greenwich Community Directory.
✨Emphasise Teamwork and Initiative
Prepare to share examples of how you've successfully worked both independently and as part of a team. This role requires flexibility, so illustrating your ability to manage your own outreach programme while collaborating with colleagues will be beneficial.
