Delivery Manager

Royal Greenwich is a vibrant borough with a rich history and diverse community. We pride ourselves on serving residents and are investing heavily in digital services as outlined in our first digital strategy. The strategy shapes current and future work, and it is an exciting time to join us as we focus on improving services for residents and driving the borough toward digital transformation.

What You’ll Do

• Embed in a service environment, working directly with service leadership and supporting a multidisciplinary change team using a range of human‑centred, agile, and change approaches to deliver public services and digital products.
• Manage complex projects and programmes across the organisation, ensuring delivery and driving change.
• Create the conditions for digital transformation, including clarity of purpose, direction, trust with stakeholders, and a shared sense of hope and unity.
• Build a high‑functioning multidisciplinary team, motivating individuals, ensuring psychological safety, setting clear expectations, and managing risk and blockers.
• Lead a reflective, inclusive, and fast‑learning culture, choosing appropriate delivery methods to respond to challenges and changing contexts.
• Scope change work, establish project teams with the right skill mix, and deliver intended outcomes.
• Set outcomes and gather and analyse qualitative and quantitative data to measure delivery and inform direction.
• Collaborate across delivery, product, project management, and change communities, setting standards and modeling open, team‑led governance and continuous learning.

Who You Are

• Have an understanding of the public sector and a keen interest in complex change.
• Can provide real‑life examples of delivering projects, programmes, and digital products, breaking down barriers, managing dependencies, and overcoming obstacles.
• Possess relational, dynamic, and strong communication skills, with a focus on building relationships with external partners and internal stakeholders.
• Use active listening, emotional intelligence, and clear, compelling communication to influence ways of working.
• Navigate power dynamics, build relationships, influence teams, and empower colleagues across disciplines.
• Maintain curiosity about technology and people, embracing new approaches and continuous learning.
• Passionate about developing skills, coaching, mentoring, and empowering others.

Values and Principles

• Commitment to improving residents’ lives and opportunities.
• Respect and fairness in all actions.
• Taking ownership of responsibilities.
• Pursuit of continuous improvement.
• Collaboration across the council.
• Continuous learning and staying updated with best practices.
• Advocacy for user‑centred practices within agile delivery.

What We Offer

• 28 days’ annual leave.
• A local government pension scheme with generous council contributions.
• Flexible and partly remote working arrangements.
• Mental health support, including an external counselling service.
• Learning and development opportunities, including apprenticeships.
• Staff networks for mental health, LGBTQ+, racial equality, and more.

Equality, Diversity and Inclusion

We are passionate about creating a diverse workforce and actively encourage applications from under‑represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion. As a Disability Confident employer, we will ensure that disabled applicants who meet the minimum criteria for this position are offered an interview.