At a Glance
- Tasks: Deliver top-notch customer service via calls, emails, web chats, and face-to-face interactions.
- Company: Join the Royal Borough of Greenwich, a diverse and inclusive employer.
- Benefits: Competitive salary, flexible working hours, and opportunities for career progression.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills required.
The predicted salary is between 30288 - 39276 £ per year.
Providing first‑class customer service to residents and service users by handling telephone calls, email, web chat, and face‑to‑face interactions at Woolwich and Eltham Service Centres or the Woolwich Corporate Reception.
Answer and resolve customer enquiries across multiple channels (phone, email, web chat, face‑to‑face). Advise customers, interpret queries, and route them to the appropriate department. Assist with a wide range of service requests, from arranging waste collection to supporting vulnerable individuals. Record and manage customer interactions using council ICT systems.
Qualifications and Experience
- Previous experience in a customer‑focused role, preferably in a call centre or public service environment.
- Excellent written and verbal communication skills.
- Strong organisational and problem‑solving abilities.
- Proficient with ICT systems and a willingness to learn new technology.
- Commitment to a high‑standard professional image and a flexible, team‑working attitude.
- Suitable for a satisfactory DBS (Disclosure and Barring Service) check.
Location: Woolwich, London.
Salary (35 hour week): £30,288 to £39,276 on a career graded scale.
We are an equal opportunities employer. Royal Borough of Greenwich values the diversity of its community and encourages applications from all sections of the community.
Customer Services Advisor employer: Royal Borough Of Greenwich
The Royal Borough of Greenwich is an exceptional employer, offering a supportive work culture that prioritises diversity and community engagement. As a Customer Services Advisor, you will benefit from competitive salaries, comprehensive training, and opportunities for professional growth while making a meaningful impact in the lives of residents in Woolwich and Eltham. Join a team that values collaboration and innovation, ensuring that every employee feels valued and empowered to contribute to the community.
Contact Details:
Royal Borough Of Greenwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Borough Of Greenwich. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Borough Of Greenwich before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Borough Of Greenwich:Your cover letter is your chance to shine! Tell us why you want to work at Royal Borough Of Greenwich specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Borough Of Greenwich!
How to prepare for a job interview at Royal Borough Of Greenwich
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
