At a Glance
- Tasks: Provide support and admin services to the Highways Team in a dynamic transport environment.
- Company: Royal Borough of Greenwich, committed to modern services and community-focused initiatives.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal growth.
- Other info: Diverse team with a focus on collaboration and community impact.
- Why this job: Join us in shaping a sustainable future while enhancing your customer service skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 28800 - 35200 £ per year.
About Us
Our Greenwich Plan sets out our vision for the next 4 years focusing on the changes we collectively want to see in our borough and Council. We want to become a more strategic, efficient, and adaptive organisation, to deliver for our communities. Our workforce is key to making this happen. Royal Greenwich is a borough synonymous with first class modern services. Our vibrant, diverse communities span Greenwich town centre in the west, to Thamesmead in the east, from the Greenwich Peninsula in the north to Eltham in the south. Royal Greenwich has a reputation for combining ambition with delivery. We are on a journey towards a low carbon future, and the sustainability agenda will influence all areas of the Council's work.
This is an opportunity to play a key support role in supporting us with shaping the Council's ambitions for our future transport network. You will need to bring energy and great organisational and communication skills to this role, with a real sense of working collaboratively with a wide range of service users.
About the Role
Working in our Transport Division as part of the Technical Support Team, we are recruiting a Technical Support Officer for an 18-month secondment to provide an effective support and administration service to our Highways Team and to the wider Transport Service. This will include handling calls, service requests, admin support, and licence applications. This busy role is varied, and you'll need to have excellent customer service skills and be a great communicator.
For an informal discussion about this opportunity, please contact Sami Mcginlay at sami.mcginlay@royalgreenwich.gov.uk.
Diversity Statement
The Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
How Applications are Scored
Each application is scored according to how well the supporting statements address each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.
Salary
Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator' to help you calculate a pro rata salary.
Our Staff Values
Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/registration.
Technical Support Officer in City of London employer: Royal Borough of Greenwich
The Royal Borough of Greenwich is an excellent employer, offering a supportive work culture that values teamwork and collaboration. Employees benefit from opportunities for professional growth within the Housing and Safer Communities Directorate, alongside a commitment to maintaining high standards in compliance and safety. With a focus on community impact and a stable office environment, this role provides a meaningful career path for those passionate about engineering and public service.
Contact Details:
Royal Borough of Greenwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Officer in City of London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Royal Borough of Greenwich.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Royal Borough of Greenwich. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Technical Support Officer in City of London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Royal Borough of Greenwich.
How to prepare for a job interview at Royal Borough of Greenwich
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Royal Borough of Greenwich's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Royal Borough of Greenwich offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
