At a Glance
- Tasks: Lead teams to improve digital services and solve real problems for residents.
- Company: Royal Greenwich, a vibrant borough focused on digital transformation.
- Benefits: 28 days leave, flexible working, mental health support, and development opportunities.
- Other info: Join a diverse team that values collaboration and continuous learning.
- Why this job: Make a meaningful impact in your community while developing your skills.
- Qualifications: Experience in business analysis and a passion for user-centred solutions.
The predicted salary is between 45750 - 49056 £ per year.
Job Reference: royalgreenwich/TP/1789/900
Number of roles: 1
Type of role: Permanent
Main Location: Woolwich, London
Closing date: 19/06/2026
Job Category: IT / Digital
Region / Division: The Woolwich Centre
Directorate: Resources
Salary: Between £45,750 to £49,056 per annum
Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents and are investing heavily in digital services to create a happier, healthier, and more connected borough. Join us as a people‑focused digital, data and technology expert in a new team that improves services for residents and makes our borough truly digital.
What You’ll Do
- As part of our Product team in Digital and Customer Services, you’ll lead and support multidisciplinary teams to identify problems in services and products, and design and implement solutions through in‑house development and third‑party suppliers.
- Improve our social housing repairs journey
- Redesign our resident‑facing website from scratch
- Provide wrap‑around support for residents tackling poverty
- Help waste collection teams manage their work
- Employ AI and automation to improve council services
- Improve the journey for adult social care users
You’ll work closely with council service teams to understand their products, services and data. You’ll translate users’ pain points and stakeholder priorities into clearly defined problems to solve, analyse findings, and articulate recommendations, products and outcomes that deliver better services for residents and staff alike. You’ll visualise service journeys, map current and future state processes, and use data to quantify problems and model impacts on residents and the council. You’ll project benefits and rationale for investing in new processes or technology, helping teams prioritise the areas where they can have the greatest impact. You’ll report to a Senior Business Analyst and play an active role in the Business Analysis Community of Practice, working closely with other disciplines to develop product practices and codify ways of working in our team.
Who You Are
You have experience leading work in multi‑disciplinary teams and taking responsibility for analysis throughout product and service transformation lifecycles. You are an analytical, user‑centred, data‑driven individual who eagerly uncovers root causes, documents and communicates issues, and sources appropriate solutions. You possess deep knowledge of business analysis tools and techniques, and use appropriate applications to synthesise information and evidence. You use analysis methods to develop actionable insights that spot opportunities for service improvement or product development. You ideally have demonstrable knowledge of modelling and measuring the financial and non‑financial impact of products, services and proposed changes throughout project lifecycles. You can monitor outcomes after delivery to enable teams to iterate and improve. You are passionate about developing your skills and supporting others in the team, and you are a supportive member of the Business Analysis Community of Practice.
You Should Be
We are looking for people who share our values and principles of our team:
- We put people first
- We are practical optimists
- We value team over individual star
- We are open
- We learn by experimenting
- We are motivated by purpose
These values are important to us and foster an environment that promotes knowledge, empathy, equality and skill sharing. They align with the wider values of the Council.
Diversity Statement
We are passionate about creating a diverse workforce and positively encourage applications from under‑represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture and religion. As a Disability Confident employer, disabled applicants that meet the minimum criteria for this position will be offered an interview.
What We Offer
- 28 days annual leave (excluding bank holidays), rising to 31 days after five years of continuous local government service
- Flexible and hybrid working arrangements, one day in office per week
- Mental health support, including an external counselling service
- Learning and development opportunities, including a thriving community of practice, mentoring and training
- Staff networks for mental health, LGBTQ+ support, racial equality and more
- Vouchers for free eye tests
- Annual season ticket loans
- Childcare voucher scheme
- Cycle to work scheme, including indoor cycle storage and showers
Business Analyst employer: Royal Borough Of Greenwich
Royal Greenwich is an exceptional employer that prioritises the well-being and development of its employees while serving a vibrant and diverse community in Woolwich, London. With a strong commitment to digital transformation, the council offers flexible working arrangements, extensive learning and development opportunities, and a supportive work culture that values collaboration and inclusivity. Employees benefit from generous annual leave, mental health support, and various staff networks, making it a rewarding place to grow professionally and personally.
Contact Details:
Royal Borough Of Greenwich Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their projects and challenges, especially in digital services. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your problem-solving skills! As a Business Analyst, you'll need to demonstrate your analytical thinking. Work through case studies or scenarios related to service improvement to showcase your approach during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and contributing to the amazing work we do at Royal Greenwich.
We think you need these skills to ace Business Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with multi-disciplinary teams and how you've tackled user pain points in the past. We want to see how you can bring your unique skills to our vibrant team!
Showcase Your Analytical Skills:In your application, don’t shy away from showcasing your analytical prowess. Use specific examples of how you've used data to drive decisions or improve services. We love a good story about how you turned insights into action!
Emphasise Teamwork:Since we value team over individual star, make sure to highlight your collaborative experiences. Share instances where you’ve worked closely with others to achieve a common goal. We’re all about supporting each other here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Royal Borough Of Greenwich
✨Know Your Stuff
Make sure you understand the role of a Business Analyst and the specific challenges faced by Royal Greenwich. Familiarise yourself with their digital services and how they aim to improve residents' experiences. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Analytical Skills
Prepare examples from your past experience where you've successfully identified problems and implemented solutions. Be ready to discuss how you used data to drive decisions and improve services. This will highlight your analytical mindset, which is crucial for this role.
✨Emphasise Teamwork
Since the role involves working in multidisciplinary teams, be prepared to talk about your collaborative experiences. Share stories that illustrate how you’ve worked effectively with others to achieve common goals, and how you value team success over individual achievements.
✨Align with Their Values
Royal Greenwich values people-first approaches and practical optimism. During the interview, express how your personal values align with theirs. Discuss your commitment to diversity, empathy, and continuous learning, as these are key to thriving in their environment.
