Are you organised, eager to learn, with a keen interest in business administration? Do you enjoy helping people and working as part of a team?If so, Royal Greenwich has an exciting opportunity for you to join our Caretaking Team as a Business Support Apprentice.
As Business Support Apprentice, you will play a key role in supporting services that help keep our housing estates clean, safe, and well-maintained.You’ll gain valuable workplace experience while earning a salary and studying towards a Level 3 Business Administration qualification.
The Caretaking Team within the Directorate of Housing & Safer Communities is one of the Royal Borough’s most visible frontline services, delivering cleaning and estate services across council-owned housing estates and supporting residents throughout the borough.
In addition to day-to-day estate cleaning, we also provide services relating to graffiti removal, void clearances, lift shaft cleansing, window cleaning, bin cleansing, Sheltered Housing cleaning, Temporary Accommodation handyperson services and fire door inspections.
You will be required to perform a rangeof basic administrationduties, including note taking, communicating professionally withresidents, Councillors, contractors and Royal Greenwich colleagues, handling calls received by the service, logging the calls and ensuring all the necessary information is gathered from the caller. You will also deal with basic enquiries and direct more complex calls to the appropriate team member.
Under supervision, you will develop the skills and knowledge required to undertake the duties of aBusiness Support Assistant. Throughout the Apprenticeship programme you will support staff with the following duties:
- Monitoring service requests and supporting the efficient delivery of service to customers.
- Updating records on the Council’s database systems, inputting accurate information and providing data and reports as required
- Taking notes at meetings
- Booking meeting rooms
- Photocopying, scanning and shredding documents
- Supporting the management of the team’s shared email inbox
- Dealing with telephone enquiries
- Logging communal repairs
Personal Development:
- To undertake a varied programme of work experience, practical and theoretical training leading to a recognised apprenticeship qualification inBusiness Admin level 3 as part of an apprenticeship programme.
- To actively participate in their own development plan, which will be agreed with your line manager and the assessor from the training provider. To undertake the requirements of the academic element of the apprenticeship (e.g. attendance at college and completion of academic work). A minimum of 20% of working week will be allocated to this.
As a Royal Greenwich apprentice, there are many fantastic benefits you can enjoy. Please refer to the link ‘Benefits of working for us’ to learn more.
Apprentice Business Support employer: Royal Borough Of Greenwich
The Royal Borough of Greenwich offers an exceptional opportunity for the Sport, Leisure and Libraries Manager role, situated in the vibrant Woolwich Centre. With a commitment to employee growth through learning and development support, a secure Local Government Pension Scheme, and generous annual leave, this position allows you to make a meaningful impact on the community while enjoying a supportive work culture that values diversity and well-being.
Contact Details:
Royal Borough Of Greenwich Recruitment Team
