Appeals and Representation Officer

About Us

Our Greenwich Plan outlines our vision for the next four years, focusing on the changes we want to see in our borough and Council. We aim to become a more strategic, efficient, and adaptive organization to better serve our communities. Our workforce is key to achieving this.

Royal Greenwich is known for first-class modern services. Our diverse communities span from Greenwich town centre in the west to Thamesmead in the east, and from Greenwich Peninsula in the north to Eltham in the south. We are committed to ambition and delivery, working towards a low-carbon future with sustainability at the core of all our efforts.

This role offers an opportunity to shape the Council’s future transport network, implement high-profile schemes, and oversee key projects.

Success in this position requires a balance of strategic thinking and operational leadership. You should bring energy, tenacity, and excellent communication skills. A passion for data and evaluation to inform service improvements is essential.

Above all, you will be dedicated to delivering an efficient, well-connected network that residents appreciate, with a low carbon footprint, aligning with the Council’s Transport Strategy.

About The Role

We are recruiting for four vacancies in our Back Office Parking Team for Appeals and Representation Officers. These career-grade positions have responsibilities that vary depending on your experience level.

All candidates will support our busy Parking service by investigating and responding to inquiries, including parking appeals, representations, complaints, and general correspondence, following statutory processes related to Penalty Charge Notices.

Additional duties include processing refunds, managing Charge Certificate correspondence, liaising with County Courts and Bailiff Agents to resolve PCN disputes, and handling telephone inquiries.

Scale 6 responsibilities include providing cover during absences and supporting SO1 duties, such as preparing evidence packs for Tribunal cases, meeting investigation deadlines, attending personal appeals, and liaising with London Tribunals.

We seek candidates with experience in similar roles or strong customer service skills, excellent communication abilities, and teamwork skills.

Candidates should be able to interpret complex written information, resolve conflicts effectively, and communicate clearly both in writing and verbally.

For an informal discussion about this opportunity, please contact Stephen Willie at

If you need assistance viewing or accessing this opportunity, contact or call 020-8921-8977.

Diversity Statement: Royal Greenwich values community diversity and aims for a workforce that reflects this. We encourage applications from all community sections.

High Volume Applications: We reserve the right to close vacancies early if we receive a high volume of applications.

Advert Close: All vacancies close at midnight unless otherwise specified.

Application Scoring: Applications are scored based on how well the supporting statement addresses each point on the Person Specification. Shortlisting depends on meeting these points. Please detail how you meet each point in your application.

Salary: Salaries are based on a 35-hour workweek. Use our Salary Calculator to estimate pro-rata salaries.

Our Staff Values: We assess candidates against our staff values throughout the recruitment process. Demonstrating behaviors inconsistent with these values may lead to rejection of your application. #J-18808-Ljbffr