At a Glance
- Tasks: Provide admin support and respond to customer enquiries in a busy team.
- Company: Join the Royal Borough of Greenwich, committed to community diversity.
- Benefits: Competitive salary, supportive work environment, and valuable experience.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Make a difference in people's lives while developing your skills.
- Qualifications: Strong communication, IT skills, and a passion for customer service.
The predicted salary is between 25000 - 30000 € per year.
We are looking for an organised and customer-focused Access and Support Officer to join our busy Temporary Accommodation Team. You will provide administrative and casework support to managers and officers, respond to enquiries from customers and landlords, manage records and shared inboxes, and help support the smooth running of the service.
Responsibilities
- Provide administrative and casework support to managers and officers
- Respond to enquiries from customers and landlords
- Manage records and shared inboxes
- Support the smooth running of the service
Qualifications
- Strong communication and IT skills
- Ability to manage a busy workload and work under pressure
- Experience in administration or customer service
- Organised, professional, and team focused
Salary
Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Use the Salary Calculator to help you calculate a pro rata salary.
Diversity Statement
Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.
Contact Zainab.ibrahim-Noor@royalgreenwich.gov.uk
Access and Support Officer employer: Royal Borough Of Greenwich
The Royal Borough of Greenwich is an excellent employer, offering a supportive and inclusive work culture that values diversity and community engagement. As an Access and Support Officer, you will benefit from professional development opportunities, a collaborative team environment, and the chance to make a meaningful impact in the lives of residents. Located in a vibrant area, the role provides a unique opportunity to contribute to local services while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Access and Support Officer
✨Tip Number 1
Get to know the company! Research the Royal Borough of Greenwich and their Temporary Accommodation Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As an Access and Support Officer, you'll need to respond to enquiries from customers and landlords. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed busy workloads in the past. During interviews, share specific instances where you successfully juggled multiple tasks while maintaining professionalism.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our platform. This not only streamlines the process but also ensures your application gets the attention it deserves. Let's get you that job!
We think you need these skills to ace Access and Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience match the Access and Support Officer role. We want to see how you can bring your unique flair to our Temporary Accommodation Team!
Show Off Your Communication Skills:Since strong communication is key for this role, don’t shy away from showcasing your ability to engage with customers and landlords. Use clear and concise language in your application to demonstrate your knack for effective communication.
Highlight Your Organisational Skills:Being organised is crucial for managing records and shared inboxes. Share examples of how you've successfully juggled multiple tasks or projects in the past. We love to see how you keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Royal Borough Of Greenwich
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Access and Support Officer. Familiarise yourself with the key tasks like providing administrative support and managing records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you've effectively communicated with customers or colleagues. Think about how you handled enquiries or resolved issues, as these stories will demonstrate your ability to thrive in a customer-focused environment.
✨Demonstrate Your Organisational Skills
Being organised is key for this role, so come prepared with examples of how you've managed a busy workload in the past. You could discuss tools or methods you use to stay on top of tasks, especially when under pressure. This will show that you can handle the demands of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This not only shows your interest but also gives you insight into whether the company culture aligns with your values.
