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- Tasks: Handle emergency calls and support callers in various situations.
- Company: Regional fire service dedicated to community safety.
- Benefits: Salary of £28,865 - £36,937 plus health and wellness offerings.
- Why this job: Make a real difference in emergencies while developing vital skills.
- Qualifications: Strong communication skills and GCSEs in English and Mathematics.
- Other info: Assessment and interviews scheduled for February and March 2026.
The predicted salary is between 28865 - 36937 £ per year.
A regional fire service in England is seeking a Fire Control Operator to handle emergency calls. The ideal candidate will possess strong communication skills, remain calm under pressure, and have GCSEs in English and Mathematics.
The role includes supporting callers in various emergencies and mobilizing resources effectively.
Benefits include a salary of £28,865 - £36,937, along with health and wellness offerings. Applicants are encouraged to apply before the deadline, with assessment and interviews scheduled for February and March 2026.
Critical Incident Dispatcher — Fire Control Operator in Reading employer: Royal Berkshire Fire and Rescue Service
Contact Detail:
Royal Berkshire Fire and Rescue Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Critical Incident Dispatcher — Fire Control Operator in Reading
✨Tip Number 1
Practice your communication skills! As a Fire Control Operator, you'll need to convey information clearly and calmly. Try role-playing emergency scenarios with friends or family to get comfortable with the pressure.
✨Tip Number 2
Stay updated on emergency protocols and procedures. Knowing how to mobilise resources effectively can set you apart from other candidates. We recommend checking out relevant training courses or online resources to brush up on your knowledge.
✨Tip Number 3
Network with professionals in the fire service. Attend local events or join online forums to connect with current Fire Control Operators. They can provide insights into the role and may even share tips on the application process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants that can help you stand out during the assessment and interview stages.
We think you need these skills to ace Critical Incident Dispatcher — Fire Control Operator in Reading
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about handling emergency calls, make sure to highlight your strong communication skills in your application. We want to see how you can convey information clearly and effectively, even under pressure.
Stay Calm and Collected: Being a Fire Control Operator means dealing with high-pressure situations. In your written application, share examples of how you've remained calm in stressful scenarios. This will show us that you're the right fit for the job!
Highlight Your Qualifications: Don’t forget to mention your GCSEs in English and Mathematics! These qualifications are essential for the role, so make sure they stand out in your application. We want to know you’ve got the academic background to support your skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Royal Berkshire Fire and Rescue Service
✨Know Your Role Inside Out
Make sure you understand the responsibilities of a Fire Control Operator. Familiarise yourself with emergency call handling and resource mobilisation. This will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly. You might be asked to role-play a scenario during the interview, so think about how you would support a caller in distress and keep them calm.
✨Stay Calm Under Pressure
Prepare for situational questions that test your ability to remain composed in high-stress situations. Think of examples from past experiences where you successfully managed pressure, as this will show your potential employer that you can handle emergencies effectively.
✨Brush Up on Your Maths and English
Since GCSEs in English and Mathematics are required, be ready to discuss how you’ve used these skills in practical situations. You might even want to review basic maths concepts or communication techniques to ensure you're sharp for any questions related to these areas.
