At a Glance
- Tasks: Lead strategic insight programmes and influence decisions with your analysis.
- Company: Join a forward-thinking team that values your insights and creativity.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: 13-month contract with excellent visibility and career development opportunities.
- Why this job: Make a real impact by driving customer-focused decisions in a dynamic environment.
- Qualifications: Experience in market research or customer insight with strong communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Join us as a Customer Intelligence & Insight Analysis Lead. If you're a strategic thinker with a passion for insight, this could be your ideal role. You'll inspire colleagues and stakeholders to make good decisions based on your insight briefs and stories. Joining a forward-thinking and influential team, you can expect great visibility for you and your work. We’re offering this role for a period of 13 months.
What you’ll do:
- Designing and delivering a range of strategic insight programmes and projects.
- Producing executive-ready papers, briefings and presentations for ExCo, RemCo and Board audiences leveraging AI best practice and agentic tooling.
- Translating complex analysis into clear customer insights and recommendations.
- Influencing stakeholders to drive customer-focused decisions.
- Leading customer research programmes from design through to action planning.
- Ensuring research outputs are commercially relevant and actionable.
- Delivering multi-source actionable insight.
- Challenging and adding value to insight briefs.
- Engaging with external practitioners to make sure we remain up to date with the latest techniques.
The skills you’ll need:
- Experience of market research or customer insight on either the client or agency side.
- Ability to focus on insight programmes to match business priorities across multiple brands.
- Experience of managing qualitative and quantitative research studies.
- An understanding of external regulations and their impact on the customer and marketing strategy.
- Excellent communication skills, both verbally and in writing.
- Strong influencing skills and the ability to build strong relationships with colleagues at all levels.
- The ability to deliver multiple projects on time and in budget.
Hours: 35
Ways of Working: Hybrid
Customer Intelligence & Insight Analysis Lead (13 months) in London employer: Royal Bank of Scotland
At NatWest Markets, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a focus on market insights and client relationships, we empower our team to excel in their roles while enjoying a supportive atmosphere that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Intelligence & Insight Analysis Lead (13 months) in London
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Royal Bank of Scotland, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Customer Intelligence & Insight Analysis Lead (13 months) in London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Royal Bank of Scotland.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Royal Bank of Scotland. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Royal Bank of Scotland
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
