At a Glance
- Tasks: Partner with leaders to manage and report on business risks while supporting strategic objectives.
- Company: Join a dynamic financial services firm focused on proactive risk management.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and career development.
- Why this job: Shape a strong risk culture and make a real impact on customer outcomes.
- Qualifications: Experience in business risk management and strong analytical skills required.
The predicted salary is between 63000 - 77000 £ per year.
Join us as a Business Risk Partner, Customer. Partner with senior business leaders to identify, assess, manage and report risk, supporting strategic objectives within risk appetite and a robust control environment. You’ll provide insight, constructive challenge and practical support across risk appetite, control effectiveness, governance, regulatory change and business transformation.
Build valuable relationships across the organisation while helping shape a strong, proactive and commercially focused risk culture.
What you’ll do
- Partner with Business Banking (BB) & Commercial Mid-Market (CMM) leaders to support safe and sustainable growth through effective management of customer outcome, conduct and control risks.
- Build strong relationships across the Three Lines of Defence and specialist teams, enabling effective risk conversations and collaborative problem-solving.
- Maintain a clear and forward-looking view of the risk profile, connecting themes across controls, issues, events, governance and management information.
- Provide constructive challenge on business activities, products, services and change initiatives to support sustainable growth and customer outcomes.
- Lead or support the remediation of risks outside appetite, control weaknesses and audit or regulatory actions, ensuring sustainable solutions are implemented.
- Partner with BB & CMM to identify, assess and manage customer outcome, conduct and control risks, supporting business objectives within risk appetite.
- Support first-line oversight of customer outcome and conduct risks, including Consumer Duty, Improper Products and Services, and Customer Mistreatment and Service Failures, helping secure effective controls, governance and customer outcomes.
- Work with the Complaints lead to address underlying risk and control issues, ensuring remediation is effective, accountability is clear and lessons learned are embedded into business-as-usual activity.
The skills you’ll need
- Significant experience in business risk management, conduct risk, Consumer Duty, customer outcomes, complaints, product governance and control management within financial services.
- Strong understanding of the EWRMF and practical experience applying risk appetite, RCSA, control effectiveness, issue management and risk event frameworks.
- Experience operating within a complex regulated environment, translating policy, regulatory and framework requirements into practical business outcomes and informed risk decisions.
- Ability to identify emerging and interconnected risks, draw insights from risk data and translate complex information into clear business recommendations.
- Experience influencing senior stakeholders, providing constructive challenge and building trusted business relationships.
- Strong analytical, written and verbal communication skills, including the ability to produce clear risk reporting and governance materials.
- A proven track record of simplifying processes and driving continuous improvement across risk management practices.
- Experience using complaints insight, customer outcome MI, issues, events, control testing and business data to identify root causes, themes and required management action.
Hours: 35
Job Posting Closing Date: 11/09/2026
Ways of Working: Hybrid
Business Risk Partner, Customer in London employer: Royal Bank of Scotland
At NatWest Markets, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a focus on market insights and client relationships, we empower our team to excel in their roles while enjoying a supportive atmosphere that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Business Risk Partner, Customer in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Royal Bank of Scotland. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Business Risk Partner, Customer in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Royal Bank of Scotland.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Royal Bank of Scotland's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Royal Bank of Scotland
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Royal Bank of Scotland.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Royal Bank of Scotland will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Royal Bank of Scotland employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
