At a Glance
- Tasks: Support customers in onboarding and account opening while investigating AML queries.
- Company: Join a collaborative team in a leading financial services organisation.
- Benefits: Great career development, training programmes, and hybrid working options.
- Other info: Dynamic role with opportunities for growth in AML, Risk, and Compliance.
- Why this job: Build a career in anti-money laundering with valuable skills for the future.
- Qualifications: Understanding of financial services and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Join us as a Customer Service & Operations Analyst in Anti-money Laundering. Working with a supportive and collaborative team, you'll be helping us with anti-money laundering (AML) activities. You'll be investigating queries, supporting business processes and procedures, and understanding the needs of our customers and the business. This role offers great career development opportunities with relevant training programmes and exposure for you and your work.
If applying for Jersey or Isle of Man and you don't already live here, you'll need to clearly state in your CV that you have the right to live and work in your chosen location to be considered for this role.
What you'll do:
- Joining a specialist AML team, you'll deliver successful customer and business outcomes by supporting customers through their onboarding and account opening journey, while developing specialist expertise in AML and Financial Crime.
- This role offers an excellent opportunity to build a career in AML, gaining valuable experience in customer due diligence, risk assessment, regulatory requirements and financial crime controls.
- Working within a regulated banking environment, you'll develop highly transferable skills and knowledge that can support future career opportunities across AML, Financial Crime, Risk, Compliance and Operations.
- Day-to-day, you'll be:
- Supporting customers through the onboarding and account opening journey, ensuring a positive customer experience and timely resolution of queries.
- Gathering, reviewing and validating customer information to meet onboarding, AML and Customer Due Diligence (CDD) requirements.
- Processing, authorising and investigating customer cases in line with agreed Key Performance Indicators (KPIs), Service Level Agreements (SLAs), policies and regulatory requirements.
- Developing specialist knowledge of AML, Know Your Customer (KYC) and financial crime controls, building skills that support future career progression.
- Identifying potential risks and escalating concerns appropriately to support the bank's financial crime responsibilities.
- Actively participating in initiatives to improve customer service, onboarding processes and operational efficiency.
- Supporting process training, knowledge sharing and continuous improvement across the team.
We'll also be looking for you to demonstrate:
- An understanding of the financial services industry and our customers.
- Knowledge of our products, processes and banking systems.
- Good written and spoken communication skills.
Hours: 35
Job Posting Closing Date: 02/10/2026
Ways of Working: Hybrid
Customer Service & Operations Analyst, Anti-money Laundering in Douglas employer: Royal Bank of Scotland
At NatWest Markets, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a focus on market insights and client relationships, we empower our team to excel in their roles while enjoying a supportive atmosphere that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Operations Analyst, Anti-money Laundering in Douglas
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Royal Bank of Scotland. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Customer Service & Operations Analyst, Anti-money Laundering in Douglas
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Royal Bank of Scotland.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Royal Bank of Scotland's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Royal Bank of Scotland
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Royal Bank of Scotland.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Royal Bank of Scotland will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Royal Bank of Scotland employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
