Royal Bank of Scotland in Jersey is seeking a Customer Service & Operations Analyst to support contact centres, analyse performance, and drive process improvements. You will respond to queries, support policy adherence, and develop insights to improve customer outcomes.
The role emphasizes data-driven improvements, coaching for efficiency, and maintaining clear records in a fast-paced environment. Hours are 35 per week with an Office First working style.
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Customer Service & Operations Analyst: Drive Efficiency employer: Royal Bank of Scotland
At NatWest Markets, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. With a focus on market insights and client relationships, we empower our team to excel in their roles while enjoying a supportive atmosphere that values diversity and inclusion.
