At a Glance
- Tasks: Support clients and teams in financial services, ensuring smooth client lifecycle management.
- Company: Join RBC, a leading bank focused on client success and community impact.
- Benefits: Enjoy competitive pay, flexible benefits, and world-class training opportunities.
- Other info: Collaborative and dynamic team environment with great career growth potential.
- Why this job: Make a real difference in clients' lives while growing your career in finance.
- Qualifications: Experience in client administration, strong analytical skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for a Wealth and Investments Client Administrative Services Associate to join our Chief Administration Office in Newcastle. You'll be a key point of contact for both clients and our client-facing teams, focusing on core client maintenance activities that support the full client lifecycle. Working in partnership with colleagues across Compliance, Risk, Tax, and Operations, you'll deliver good client outcomes with a focus on consumer support and Consumer Duty. This is a permanent, full-time role and requires 4 days in the office at our Newcastle office.
What will you do?
- Carry out client call backs and direct client emails relating to change of bank details, W8-BEN form queries, and regulatory requirements.
- Support the central client reallocation process for client portfolio leavers across the branch network, liaising with client-facing teams, operations, and IT.
- Manage operational event processes, including logging, quality assurance, and escalation to resolution.
- Assist with bereavement process management and support process redesign initiatives.
- Produce client-facing team support material and management information for data remediation projects, including tracking progress and completion rates.
- Provide regular updates to client-facing teams through meetings, Teams communications, and regional calls on client reallocations and regulatory findings.
- Support the requirements, testing, and roll-out of automated and semi-automated workflow solutions to optimise processes.
- Analyse business data and management information, constructing summary reports for meetings, forums, and committees.
What do you need to succeed?
Must-have:
- Demonstrable experience in financial services client administration or operations.
- Strong analytical skills with the ability to construct reports and identify process improvements.
- Excellent organisational and time management skills with the ability to manage multiple competing priorities.
- Professional communication skills, both written and oral, with the ability to influence stakeholders.
- Robust data management and IT proficiency.
- Ability to develop and maintain strong working relationships across multiple teams and departments.
Nice-to-have:
- Knowledge of regulatory requirements within wealth management and financial services.
- Experience with workflow automation or process optimisation projects.
- Familiarity with client lifecycle management or bereavement processes.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation. Leaders who support your development through coaching and managing opportunities. Opportunities to work with the best in the field. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. A world-class training program in financial services.
Wealth and Investments Client Administrative Services Associate employer: Royal Bank of Canada
RBC is an exceptional employer that prioritises employee growth and development, offering a comprehensive Total Rewards Program alongside a world-class training programme in financial services. Located in the vibrant city of Newcastle, our collaborative and high-performing team environment fosters innovation and inclusivity, ensuring that every employee can make a meaningful impact while thriving in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Wealth and Investments Client Administrative Services Associate
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Royal Bank of Canada. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Wealth and Investments Client Administrative Services Associate
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Royal Bank of Canada.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Royal Bank of Canada's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Royal Bank of Canada
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Royal Bank of Canada.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Royal Bank of Canada will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Royal Bank of Canada employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
