Job DescriptionWhat is the opportunity?Royal Bank of Canada Europe Ltd.'s Chief Operating Officer's team is looking for an experienced Operational Resilience Senior Manager to shape how we protect RBC's operations and serve our customers with confidence. You'll lead the design and delivery of our Operational Resilience, Business Continuity, and Incident Management frameworks—making sure we're prepared for whatever comes our way, while staying compliant with regulatory requirements and RBC's Enterprise-wide standards.Permanent, full-time role. Based in London, Newcastle, or Edinburgh.What will you do?Design and deliver our annual Operational Resilience cycle—from defining what matters most (critical operations) through to testing our readiness and setting realistic tolerance levelsCreate visibility through meaningful dashboards, KPIs, and reporting that keeps leadership informed and enables smart decision-makingPush continuous improvement by embedding industry best practices and evolving our approach to stay ahead of the curveSpot and solve problems early by identifying risks and blockers, then escalating strategically to the right stakeholdersBuild the bridge between COO, Risk, and Front Office teams, ensuring everyone's aligned and pulling in the same directionKeep us ready through effective Business Continuity Management—maintaining plans, Impact Assessments, and regular testing across the businessLead through crises by overseeing our Incident Management structure and coordinating response teams when issues ariseBe the voice of expertise internally and externally on Operational Resilience, Business Continuity, and Incident ManagementWhat do you need to succeed?Must-haveProven track record managing Operational Resilience in large, complex, high-stakes organizationsDeep expertise in building management information systems and meaningful KPIs that drive actionSolid grasp of wealth management operations—from settlements and advice through to portfolio and client serviceAbility to lead effectively both directly and across matrix relationships, with high standards throughoutCredibility with senior stakeholders and external parties; relationship-building is second nature to youStrong foundation in risk methodologies and business process understandingNice-to-haveExperience navigating complex operational and resilience frameworks in wealth managementFamiliarity working alongside C-suite executivesProven senior leadership experienceWhat is in it for you?We thrive on the challenge to be our best—progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Programme including bonuses, flexible benefits and competitive compensationLeaders who support your development through coaching and managing opportunitiesOpportunities to work with the best in the fieldAbility to make a difference and lasting impactWork in a dynamic, collaborative, progressive, and high-performing teamAgency NoticeRBC Group does not accept agency resumés. Please do not forward resumés to our employees or any other company location. RBC Group only pays fees to agencies where a prior agreement exists and does not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.Job SkillsAvailability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Critical Thinking, Decision Making, Group Problem Solving, IT Service Continuity Management (ITSCM), TeamworkAdditional Job DetailsAddress:100 BISHOPSGATE:LONDONCity:LondonCountry:United KingdomWork hours/week:35Employment Type:Full timePlatform:WEALTH MANAGEMENTJob Type:RegularPay Type:SalariedPosted Date: Application Deadline: Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.Job SummaryJob number: R- Date posted : Profession: Audit | Compliance | Legal | RiskEmployment type: Full time
Senior Manager, Operational Resilience in Newcastle upon Tyne employer: Royal Bank of Canada
At RBC, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our London office provides employees with flexible working arrangements, including the opportunity for remote work, alongside comprehensive training and development programmes to support your career growth in the private wealth sector. Join us to be part of a team that values your contributions and invests in your future.
