RBC Brewin Dolphin – Client Controls Senior Manager in Manchester

RBC Brewin Dolphin is seeking a Client Controls Senior Manager to join the Chief Administrative Office (CAO). The role reports to the Chief Administrative Officer and can be based in London, Newcastle, Edinburgh or Manchester. The Senior Manager will coordinate and manage the Client Controls team, owning the governance of Client‑Facing controls and working closely with stakeholders across Operations, Ops Risk, Tax, Business Risk Management, Client Facing Teams (CFT), Change and Transformation and Regulatory Compliance.

What will you do?

• Manage and deliver the (WME) Risk and Control assessments (RCSA at both risk level and process level) including Head of RBC Brewin Dolphin attestation.
• Assess CFT key risk indicators (KRIs) and risk appetite measure KRIs in partnership with Ops Risk to RBC Enterprise standards and perform periodic KRI refresh.
• Map key controls to the regulatory risk themes and support Regulatory Compliance with the annual risk questionnaire calculation to develop the regulatory risk assessment for CFT.
• Maintain oversight on Operational Risk Events (OREs) – ensuring that the control environment remains effective against live and emerging threats.
• Deliver the quarterly CASS (CORF) attestation and monthly CASS Resolution Pack assessment and attestation.
• Manage audit activity related to Controls, including running the PwC AAF and CORF audits in partnership with Business Risk Management.
• Provide clear guidance to CFT to enable compliance with RBC Brewin Dolphin frameworks and policies such as Conflicts of Interest and Gifts and Hospitality by designing and maintaining procedures and the accountability framework.
• Build a framework and governance structure for business changes, impact assessment against the control register and updates to maintain a fit‑for‑purpose controls inventory.
• Represent the CAO in appropriate working groups and propose ideas and solutions on behalf of Client Controls.

What do you need to succeed?

Must‑have

• Proven experience within the financial services sector, ideally within a wealth management environment.
• Experience in risk lifecycles, i.e. leading complex risk programmes.
• Expertise in designing and implementing frameworks that enhance execution and embed effective risk management practices.
• Experienced operational risk leader managing a risk team.
• Experienced and competent at managing business projects and coordinating business initiatives in a structured manner.
• Good understanding of regulation and policy adherence and evidence of embedding this in a similar environment.
• Proven project‑management skills, well organised and able to motivate and manage a group to deliver good outcomes for clients and colleagues.
• Able to motivate non‑client‑facing functions while keeping the client at the centre.
• Developed presenting and influencing skills at senior committee level (SteerCo / ExCo).

Nice‑to‑have

• Previous line management of a team performing a similar role to the Client Controls team, e.g. Risk.

What is in it for you?

• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.

Location

Location: Manchester, United Kingdom

Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.