Senior Operations Associate, Loan Servicing - BlueBay Asset Management (London)

RBC BlueBay Asset Management (UK) Limited is seeking an individual to join the Loans Servicing team within our Operations department, based in our London office. The team provides support across the syndicated loan lifecycle to various Portfolios and Collateralised Loan Obligation companies managed by RBC, working closely with Loan Closing, Investment Teams, Agent Banks and other internal teams.

You will play a pivotal role by ensuring accurate processing of lifecycle events, resolving system reconciliation breaks, and maintaining data integrity across multiple platforms. Beyond day-to-day servicing work, you'll have the opportunity to contribute to process improvements that enhance operational efficiency and support the broader operations function—making a tangible impact on how we operate at scale.

This is a permanent, full-time role and requires 4 days in the 100 Bishopsgate, London office.

What will you do?

• Monitor and process upcoming lifecycle events and scheduled loan activity including:
• Rollovers – managing interest accruals and rollover payments on scheduled payment dates.
• Paydowns/Principal Repayments – processing scheduled and unscheduled repayments and adjusting unsettled trades accordingly.
• Restructures – managing loan restructuring to new facilities with updated terms, rates, and maturity dates.
• Unfunded Facilities – tracking and processing drawdowns on delayed draw and undrawn commitments.
• Perform daily system reconciliations (WSO vs Simcorp, Charles River vs Simcorp) to ensure loan positions are accurate and aligned.
• Review and resolve reconciliation breaks, investigating root causes and communicating cause analysis to multiple stakeholders.
• Process trade settlements from Clearpar, ensuring accurate fee application, contract setup, and seamless integration across WSO, Simcorp, and Charles River systems.
• Reconcile interest payments against notices received from agents, investigating discrepancies and ensuring accurate data in internal systems.
• Collaborate with external agents and internal teams (Investment Teams, Finance, Portfolio Managers) to resolve issues and ensure smooth processing.
• Document activity and aging breaks to track progress and communicate status to stakeholders.
• Maintain awareness of system upgrades, enhancements, and support ad-hoc projects and developing business requirements across our CLO funds globally.
• Operate within the existing operational risk framework whilst identifying any potential new controls or enhancements.

What do you need to succeed?

Must-have

• Experience within syndicated loan operations gained at an asset manager, CLO manager, sell-side, agent bank or managed service provider.
• Strong understanding of primary and secondary PAR market.
• Experience with CLO (Collateralised Loan Obligations) issuance and full CLO lifecycle events.
• Prior use of loan servicing systems such as Wall Street Office (WSO), Notice Manager, and Clearpar.
• Ability to operate within a control framework and manage time-sensitive operational deadlines.
• Strong organisational skills and meticulous attention to detail.
• Good communication and analytical skills with a keen eye for accuracy.
• Dependable work ethic with ability to deliver with urgency.

Nice-to-have

• Prior experience working in another operations or middle office function within financial services.
• Working knowledge of Par and Distressed loans.
• Familiarity with fixed-income assets and their operational implications in loan servicing.
• Knowledge of how to process and manage corporate actions and restructures.
• Understanding of SWIFT messaging standards (PACS.009, CAMT.057, MT940, MT950, CAMT.053) for payment processing.
• Experience using portfolio management and administration systems (ideally SimCorp Dimension) for tracking and reconciling positions, valuations, and related financial data.
• Proficiency in reconciling loan positions and cash balances between internal records and external custodians or third-party administrators, with the ability to validate key data points.

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.