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- Tasks: Lead IT support for the Global Markets Trade Floor, ensuring top-notch service delivery.
- Company: Join a leading financial institution with a focus on innovation and excellence.
- Benefits: Competitive salary, career growth, and a dynamic work environment in London.
- Other info: Permanent role with opportunities to work across multiple regions and technologies.
- Why this job: Make a real impact in a high-intensity front office setting while developing your leadership skills.
- Qualifications: Experience in IT support and team management, with a focus on operational excellence.
The predicted salary is between 80000 - 100000 £ per year.
What is the opportunity? You will lead and manage the IT support function providing strategic desk-side and operational support services across the Global Markets Trade Floor and related technology infrastructure, ensuring continuous operational excellence, trader productivity, system reliability, and multi-regional service delivery in a high-intensity front office environment. The Trade Floor Service Delivery Manager (SDM) is a strategic partner and part of Business Aligned Services (BAS) supporting our customers for all IT matters. In this role you would lead support engineers, primary focus is our Trade Floor which underpins RBC Capital Markets Business. You would be joining a leadership team responsible for support spanning the Channel Islands, UK, Europe, Asia and Australia servicing customers across multiple RBC business. Reporting to the Head of Service Delivery for the UK & APAC region, in this role you will be responsible for the day to day support operation, working in partnership with key technology functions such as end user services, Hosting, Storage, Unix, Windows and Database Teams.
What will you do?
- Operational Leadership & Team Management
- Lead, mentor, and develop the L1/L2 support team to deliver exceptional desk-side and infrastructure support.
- Establish performance metrics focused on trader productivity, revenue impact, and operational efficiency.
- Build a culture of urgency, proactivity, and continuous improvement across all support functions.
- Ensure comprehensive documentation, run books, and support procedures are current and accessible.
Senior Manager - Trade Floor Support (Service Delivery & Desk Side Support), Technology & Operations (London) | London, UK employer: Royal Bank of Canada
Contact Detail:
Royal Bank of Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Manager - Trade Floor Support (Service Delivery & Desk Side Support), Technology & Operations (London) | London, UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in or around trade floor support. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge and understanding of the trade floor environment. We want you to showcase your expertise in operational excellence and team management during those crucial moments.
✨Tip Number 3
Don’t forget to highlight your leadership skills! When discussing your experience, focus on how you've mentored teams and improved service delivery. This is key for a Senior Manager role, so let us see your impact!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take on the challenge of supporting our global markets.
We think you need these skills to ace Senior Manager - Trade Floor Support (Service Delivery & Desk Side Support), Technology & Operations (London) | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Manager role. Highlight your experience in IT support and team management, especially in high-pressure environments like a trade floor. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and improved operational efficiency in previous positions. We love a good story!
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We’re looking for someone who can mentor and develop a support team. Share instances where you’ve built a culture of urgency and continuous improvement – that’s music to our ears!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Royal Bank of Canada
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technology and systems relevant to the role. Brush up on your knowledge of desk-side support, operational excellence, and the specific tools used in a trade floor environment. This will not only help you answer technical questions but also show your passion for the field.
✨Showcase Leadership Skills
As a Senior Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams, mentored staff, and driven performance improvements in previous roles. Be ready to discuss how you would build a culture of urgency and continuous improvement within the team.
✨Understand the Business Impact
Familiarise yourself with how IT support impacts trader productivity and revenue. Be prepared to discuss strategies you would implement to enhance operational efficiency and reliability. Showing that you understand the bigger picture will impress the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current challenges and future goals in service delivery. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations. Plus, it gives you a chance to engage in a meaningful conversation with the interviewers.