RBC Brewin Dolphin – Lead Change Manager, Chief Administration Office in London

What is the opportunity?

The Chief Administration Office (CAO) provides support to our Client Facing Teams (CFT), driving success through three core principles: Protect, Sustain, and Grow. We safeguard client outcomes, enhance productivity, and create capacity for new business opportunities.

Reporting to the Head of CAO Business Change Solutions, the Lead Change Manager leads adoption and organisational change delivery for strategically important, complex transformations across the client facing business within RBC Wealth Management Europe (WME). You will own adoption strategy for all CAO led projects, and partner with the Head of Business Solutions on portfolio-level change saturation and readiness. You drive adoption outcomes that align with WME strategic priorities and ensure sustainable, measurable business value realisation.

This is a great opportunity for a Change Manager, with proven expertise in complex change projects within Wealth Management or financial services, to take responsibility of a small team and drive transformation initiatives that have real business impact.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements.

What will you do?

• Lead CAO business-owned initiatives (regulatory, process, and strategy) with client impact focus.

• Partner with the wider WME Business Change & Transformation team on enterprise technology projects, ensuring business representation and readiness standards compliance.

• Lead comprehensive change readiness planning and execution, including capability assessment, training coordination, and go-live change activities

• Manage across multiple project workstreams; coordinate change activities and resolve dependencies and conflicts

• Championing good project governance; Ensure projects adhere to the RBC governance model and all required artefacts are used

• Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements.

• Working with business and technical stakeholders and other areas of CAO to identify business impacts which will impact on delivery feasibility

• Track Project Risks, Issues, Actions and Dependencies ensuring, all risks, actions and issues have resolution paths

• Using methodologies, tools and documentation appropriate to the project or programme (such as using agile/ waterfall)

• Working within the team to ensure solutions are appropriate

• Supporting the implementation of solutions through communication with stakeholders, involvement in business testing, and participation in business and technical readiness activities

What do you need to succeed?

Must-have

• Proven track record leading adoption for transformation projects

• Demonstrated success driving business value through adoption (benefits realisation, user adoption targets)

• Experience in highly regulated environments

• Experience mentoring and developing change practitioners

• Expert-level adoption planning and change impact assessment

• Strategic thinking; able to see beyond immediate project to broader business implications

• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint)

• Experience with project management tooling

• RAID log management and risk tracking

Nice-to-have:

• Professional qualifications (PMP, Agile, PRINCE2)

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation

• Leaders who support your development through coaching and managing opportunities

• Opportunities to work with the best in the field

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• A world-class training program in financial services.

Agency Notice

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.

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Job Skills

Business Oriented, Communication, Group Problem Solving, Long Term Planning, Meeting Management, Organizational Change Management, Resource Coordination, Results-Oriented, Time Management, Waterfall Model

Additional Job Details

100 BISHOPSGATE:LONDONLondonUnited Kingdom35Full timeWEALTH MANAGEMENTRegularSalaried2026-03-172026-06-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.