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- Tasks: Provide top-notch support for Fixed Income applications in a fast-paced environment.
- Company: Join a leading Capital Markets team with a global presence.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: 24x7 support role with excellent career advancement opportunities.
- Why this job: Be part of a dynamic team making a real impact in financial services.
- Qualifications: Experience in capital markets and strong problem-solving skills required.
The predicted salary is between 60000 - 80000 £ per year.
We are seeking an experienced and highly motivated Production Services professional in the fast-paced Capital Markets, QTS, Fixed Income Production Application Support team. This position will own delivery of Production Application Support services to the Fixed Income Business, leveraging ITIL service management principles of Event, Incident, Problem and Change management.
The ideal candidate should have strong capital markets experience and serve as face-off to CM Business, Development, and Infrastructure teams.
What will you do?
- Join a large team of production support analysts in Canada, the U.K and the United States providing world class support, 24x7 across multiple time zones, ensuring the highest levels of service for Fixed Income Clients and applications across Commodities & Futures for Trading, Pricing and Risk management systems.
- Bring to the table a mix of hands-on technical and business knowledge, people leadership, project and communication skills, developing deep knowledge of applications, architecture, up and downstream flows.
- Superior Major Incident Management experience is critical.
- Manage Production, acting as an escalation point for operational teams on a 24x7 basis, taking part in incident response, problem management, and root cause analysis.
- Will be a self-starter, owning day-to-day operational support services, driving production Stability, Reliability and Service Excellence.
- Employ a data-driven approach to driving production stability via metrics and reporting, partnering closely with Application Development teams and external vendors in driving Production Stability and Continuous improvement.
- Ensure accurate logging of support incidents, conduct Incident and Problem Review Meetings (PRMs) and track action items to closure.
- Drive efficiencies through the implementation of tools and process improvements.
Professional - QTS Fixed Income Production Services Support, London | London, UK employer: Royal Bank of Canada
Contact Detail:
Royal Bank of Canada Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Professional - QTS Fixed Income Production Services Support, London | London, UK
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your problem-solving skills. You might face real-time scenarios during interviews, so being ready to tackle those will set you apart from the crowd.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar names when we review applications!
We think you need these skills to ace Professional - QTS Fixed Income Production Services Support, London | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your experience in capital markets and any relevant technical skills. We want to see how your background aligns with the Production Services support we provide.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your hands-on experience and problem management skills.
Showcase Your Communication Skills: Since you'll be working closely with various teams, it's important to demonstrate your communication skills. In your application, give examples of how you've effectively collaborated with others in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Royal Bank of Canada
✨Know Your Stuff
Make sure you brush up on your capital markets knowledge, especially around Fixed Income. Understand the key applications and systems used in trading, pricing, and risk management. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Showcase Your Experience
Be ready to discuss your previous experience with ITIL service management principles. Prepare specific examples of how you've handled major incidents or improved production stability in past roles. This will demonstrate your hands-on expertise and problem-solving skills.
✨Communication is Key
Since this role involves liaising with various teams, practice articulating your thoughts clearly and concisely. Think about how you can convey complex technical information to non-technical stakeholders. Good communication can set you apart from other candidates.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, current challenges they face, or their approach to continuous improvement. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.