Business Process Analyst in London

We have an exciting opportunity for a Business Process Analyst to join our Chief Administration Office on a permanent basis in either London or Edinburgh. The Chief Administration Office (CAO) supports the Wealth Management Europe (WME) business lines through three core principles:

• Protect: Implements and embeds effective first-line controls and processes within the Advice business to ensure good client outcomes from the outset.
• Sustain: Acts as the first point of contact between Front Office and Client Facing Teams (CFT), identifying and triaging issues that impact business productivity, efficiency, and performance against KPIs and KRIs.
• Grow: Identifies process-related opportunities to increase capacity for Client Facing Teams to pursue new business, including ensuring high-quality data availability, delivering front office change projects, and providing training.

The Intermediate Business Analyst leads business analysis activities for the Business Solutions team across Wealth Management Europe (WME). You will own the analysis, design, and delivery of requirements for business-led transformation projects. Working with Project Managers, stakeholders, and cross-functional teams, you will drive requirements clarity, process design, and stakeholder alignment.

RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely.

What will you do?

• Lead Requirements Gathering & Documentation
• Develop Specifications – creating user stories and acceptance criteria for business changes
• Conduct Gap Analysis and Develop Impact Assessments
• Develop Business Cases & Cost-Benefit Analysis
• Lead in “to-be” process design
• Develop Standard process procedures
• Define project specific success metrics
• Use data to provide recommendations
• Support the solutions team with stakeholder management and project communications
• Manage project escalations and feedback

What do you need to succeed?

• Must-have: Demonstrated expertise in business analysis, process improvement, or project management
• Proven experience conducting requirements gathering, impact assessment, and process design
• Experience in financial services or Wealth Management (preferred)
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint)
• Experience with process mapping tools (Visio) or willingness to learn

What is in it for you?

• We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper.
• Leaders who support your development through coaching and stretch opportunities.
• Work with AI, automation, and advanced analytics in a forward-thinking team.
• Competitive compensation, performance bonuses, and flexible benefits tailored to your needs.
• Work in a dynamic, collaborative, inclusive, and high-performing team where your ideas matter.

RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés.

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.